Poovandran Naidoo

Led the creation and evolution of robust automation frameworks to support comprehensive testing across front-end and API layers, including unit, integration, regression, end-to-end, and contract tests. Delivered scalable, maintainable test suites that integrated seamlessly with CI/CD pipelines to enable fast, reliable feedback on code quality and system performance. Provided technical leadership t

Consulted across numerous development teams to define and implement testing standards and strategies, providing technical guidance on complex test case design and reviewing test plans. Liaised with the Architecture team on current and future software designs, continuously monitored testing environments, and drove process improvements. Identified and responded to the critical need for QA leadership

Led multiple QA teams across diverse project environments, evolving from managing a single team to overseeing several concurrently, comprising both employees and contractors. Balanced responsibilities as both team lead and test lead, managing resources and project deliverables while actively contributing to testing efforts. Championed process improvements, risk-based testing, test automation initi

Responsible for configuring and testing PCs across multiple operating systems, integrating application software and point-of-sale hardware. My role involved nationwide hardware installation and commissioning at retail centres, customer training on our applications and basic Windows functions, and providing comprehensive telephonic support with detailed fault logging. Contributed directly to system

Provided comprehensive IT support across software and hardware platforms for staff workstations, including troubleshooting and maintaining systems across various Windows environments. Supported a wide range of institution-specific software and delivered end-user education to enhance software proficiency. Played a key role in mentoring and training trainee Support Consultants, ensuring a consistent

Completed a National Diploma in Information Technology. This program provided a foundational understanding of IT principles and practices.

Provided comprehensive IT support for staff workstations, troubleshooting and maintaining systems across various Windows environments. Supported institution-specific software and delivered end-user education to enhance software proficiency. Mentored and trained trainee Support Consultants.