Open to opportunities

Mulovhedzi Mutshidzi

@mulovhedzimutshidzi

Message

I am software test analytics both manual and automation testing.

South Africa

Message

What I'm looking for

I'm looking for career growth and advancement opportunities where I can strengthen software quality through manual and automated testing, collaborate in Agile teams, and contribute to reliable customer-facing systems.

At JD Group, I execute manual and automated regression testing for e-commerce applications, create test plans and scripts, facilitate UAT, and manage defects through JIRA and Xray.

I've also tested web applications at RTMC using Selenium WebDriver, Java, JUnit, XPath, and data-driven techniques, while collaborating with developers and business teams in Agile environments.

Experience

Work history, roles, and key accomplishments

Current

Software Test Analyst

Current

JD Group

Nov 2023 - Present (2 years 10 months)

Executes manual and automated regression testing for e-commerce applications, creates test plans and cases, and facilitates UAT. Manages defects using JIRA and Xray and collaborates in Agile environments.

Manual Testing Testing Automation Selenium Webdriver Jira Xray Regression Testing UAT Agile Scrum Test Planning Test Case Design Defect Tracking Root Cause Analysis Ecommerce

Software Support Consultant

IStore (Core Group)

Feb 2022 - Oct 2023 (1 year 8 months)

Provided software support for Apple products, including troubleshooting, virus protection, and operating system upgrades. Managed user accounts and repaired software on various Apple devices.

Apple Products Troubleshooting System Upgrades Anti Virus Software User Account Management Customer Support

Level 1 Service Desk Engineer

Surf4life

Apr 2021 - Jul 2022 (1 year 3 months)

Answered customer calls, gathered and verified information, and resolved customer service issues. Worked with second level support to resolve high priority issues.

Customer Service Call Handling Issue Resolution Documentation Communication Skills

IT Technician

Human Sciences Research Council

Mar 2021 - Apr 2022 (1 year 1 month)

Provided system support services including outage diagnosis, troubleshooting, and restoration. Installed Windows and Microsoft Office, and managed user and computer accounts.

System Support Troubleshooting Windows Installation And Configuration Microsoft Office User Account Management Anti Virus Software

Level 2 Service Desk Engineer

Surf4life

Jul 2021 - Jan 2022 (6 months)

Resolved incidents and notified senior management of non-routine issues. Developed service level objectives and supervised the team to ensure quality support and customer satisfaction.

Incident resolution Service Level Management Team Supervision Customer Satisfaction Quality Support

Software Test Analyst

RTMC

Mar 2018 - Dec 2019 (1 year 9 months)

Participated in SDLC, performed manual testing, and automated test cases using Selenium WebDriver and JUnit. Logged defects using Quality Center/HP ALM and collaborated in Agile environments.

Manual Testing Testing Automation Selenium Webdriver Junit Quality Centers HPALM SDLC Agile Scrum Test Case Design Defect Management XPath DataDrivenTesting

Tester & Business Analyst

Informatics Community Engagement Project

Jan 2018 - Mar 2018 (2 months)

Gathered and analyzed business requirements using UML diagrams and use cases. Performed manual testing, identified defects, and prepared documentation.

Business Analysis UML Use Cases Manual Testing Defect Tracking Gap Analysis Documentation