Chris C

Built a structured intake process for the enterprise Security portfolio, coordinating with Security Directors and establishing a single governed pipeline. Advises the CISO and VP of Security Operations, owns project execution and executive briefings across a 10-program, 60+ initiative portfolio.

Stood up and led an 8-person Site Reliability Engineering (SRE) team, building the SRE practice and playbook for Salesforce Marketing Cloud from the ground up. Reduced customer response times 67% by implementing a rotational on-call model and clear SLA processes.

Led the Customer 360 (Golden Client Record) program, delivering a multi-application Client Data Maintenance initiative serving 12,000+ users. Directed a 45-person matrixed team and built governance and reporting structure using Jira Align and Power BI across a fragmented 20+ application ecosystem.

Served on the Agency CRM Leadership Team directing a $22M enterprise CRM modernization, aligning 20+ cross-functional teams. Managed a $15M Personal Lines IT portfolio within a Scaled Agile (SAFe) delivery model, and turned around a struggling $4M IAM and Cybersecurity program, achieving $900K in cost savings.

Selected as the first person to hold this newly created role, building the strategy and operating model for Tier 3 escalation management. Coordinated cross-regional resolution work with EMEA-based development and support teams.

Matured Fiserv's existing PMO by introducing formal governance processes and templates missing from the program, drawing on ePMO governance experience from Metavante.

Led infrastructure and implementation projects across ATM networking, ACH processing, and core banking platforms in a regulated financial services environment, managing connectivity, BASE24 configuration, and secure communication across large fleets of distributed physical devices.