Open to opportunities

Chonpicha Noochonlakram

@chonpichanoochonlakr

Message

Senior program manager specializing in refugee resettlement, operational leadership, and data-driven program delivery.

Thailand

Message

What I'm looking for

I seek a role leading program operations in humanitarian or resettlement contexts where I can apply data-driven planning, ensure compliance, and improve team performance.

I am a senior program manager with over 21 years in refugee resettlement and 15 years in program management, committed to delivering timely, compliant services under USRAP.

I lead cross-functional teams and coordinate regional operations, applying integrity and compliance frameworks to safeguard sensitive data and uphold program accountability.

I use data analysis and Tableau dashboards to drive process improvements, improve accuracy, and produce statistical reports that inform monitoring, evaluation, and resource allocation.

I collaborate closely with PRM/A, USCIS, IOM, UNHCR and resettlement agencies to ensure seamless case processing and successful operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Program Manager

Current

International Rescue Committee

May 2025 - Present (6 months)

Directed regional refugee case-processing operations under USRAP, ensuring timely service delivery, compliance with policy, and data integrity while coordinating with PRM, USCIS, IOM, and UNHCR to support resettlement pipelines.

Program Management Refugee Resettlement Compliance Data Analysis Reporting Operational Leadership Quality Assurance

Senior Case Processing Manager

International Rescue Committee

Aug 2012 - Feb 2025 (12 years 6 months)

Managed cross-functional case processing teams and developed Tableau dashboards and data-driven processes that improved accuracy, reduced errors, and ensured compliance with global timelines.

Case Management Tableau Data Analytics Process Improvement Team Leadership Performance Management Project Coordination Reporting

Case Processing Manager

International Rescue Committee

Jul 2010 - Aug 2012 (2 years 1 month)

Coordinated team workflows, produced compliance and quality control reports, and monitored key data metrics to meet donor and internal requirements for resettlement processing.

Case Processing Reporting Data Management Compliance Quality Control Project Coordination Time Management

Senior Case Processing Officer

International Rescue Committee

Dec 2005 - Jul 2010 (4 years 7 months)

Maintained detailed statistical reports on case statuses and departures, analyzed data trends to optimize workflows, and supported resource allocation for travel-ready cases.

Data Reporting Statistical Analysis Workflow Optimization performance reporting

Data Entry Officer

Embassy of the United States

Apr 2004 - Dec 2005 (1 year 8 months)

Established and maintained refugee case records, entered medical and biodata information, prepared travel packets, and coordinated bookings with IOM to support resettlement logistics.

Data Entry Records Management Reporting Coordination Attention To Detail

Administrative Officer

Teppitak Seafood Co., Ltd.

Jan 2003 - Jan 2004 (1 year)

Recorded and tracked daily seafood purchases, verified invoiced quantities, and produced daily purchase reports to support inventory accuracy and management decisions.

Inventory Management Data Tracking Reporting Financial Verification Documentation Attention To Detail

Administrative Officer

Mass Rapid Transit Authority of Thailand

Dec 2001 - Sep 2002 (9 months)

Prepared project progress documents for executive meetings, coordinated cross-departmental communications, and maintained organized project filing systems to support timely decision-making.

Document Management Executive Support Communication Time Management Reporting

Administrative Officer

C.A. Parts Co., Ltd.

Jul 2000 - Apr 2001 (9 months)

Prepared customer quotations and invoices, tracked sales figures, and organized sales data to support billing accuracy and sales performance monitoring.

Invoicing Reporting