Open to opportunities

Chloe Wasilwa

@chloewasilwa

Message

Community engagement and sales professional driving member experience, retention, and revenue growth.

Kenya

Message

What I'm looking for

I seek a role focused on community experience, member success, and revenue growth in a collaborative, customer-centric workplace where I can lead events, improve operations, and develop professionally.

I am a results-driven community and operations professional with strong experience in member engagement, sales, and facilities management within coworking and service environments. I consistently exceed sales targets through strategic client engagement, upselling, and meticulous CRM management using HubSpot.

My background includes managing day-to-day operations, coordinating community events, onboarding members, and resolving member issues to ensure high satisfaction and retention. I have led and trained teams, supported cross-functional collaboration, and contributed to business development efforts that drove revenue growth.

I am completing a diploma in Counselling Psychology and bring a customer-centric, adaptable approach to workplace experience and community building, focused on creating welcoming, efficient, and collaborative environments.

Experience

Work history, roles, and key accomplishments

Community Associate

Ikigai

Oct 2024 - Mar 2025 (5 months)

Served as first point of contact for members, planned and executed community events, and drove membership sales and upsells, contributing to improved retention and revenue. Managed operations, onboarding, invoicing, access control, and CRM records to streamline coworking space performance.

Community Engagement Sales CRM Event Planning Operations Management Onboarding Customer Service Facilities Coordination

Community Assistant

Ikigai

Sep 2021 - Sep 2022 (1 year)

Managed front-desk operations, conducted tours for prospective members, handled memberships, invoicing and receivables, and supported community events to foster member engagement and operational continuity.

Membership Management event support Invoicing Communication Administrative Support

Personal Assistant

Luxrose Concierge

Jun 2020 - Mar 2021 (9 months)

Provided executive support including diary management, call and email handling, meeting coordination, and administrative systems implementation to improve managerial efficiency and business processes.

Diary Administration Executive Support Scheduling Communication Coordination Customer Service

Retail Assistant

Primark

May 2020 - May 2020 (0 months)

Delivered customer service in a fast-paced retail environment, assisted customers with purchases and enquiries, and handled transactions and escalations to maintain store performance.

Customer Service Point of Sale Complaint Handling Cash Handling Retail Operations Merchandising Teamwork

Intern

St Aldates

Sep 2019 - Oct 2019 (1 month)

Supported community programs by leading groups, running ESL classes, working with vulnerable populations, and planning holiday clubs to enhance local outreach and youth leadership.

Program Coordination ESL Community Outreach Event Planning Volunteer Management Teaching

Call Centre Marketing

VAAL Real Estate

Jan 2018 - Present (7 years 9 months)

Worked in call centre sales and marketing for newly built homes, trained new agents, and managed customer inquiries to support sales objectives and lead generation.

Telemarketing Sales Training Lead Generation Real Estate Marketing Team Oversight