Chloe Hanser
@chloehanser
I’m a program and operations leader who streamlines processes and improves productivity through cross-functional teamwork.
What I'm looking for
I’m a Global Program Manager at Amazon, driven to exceed expectations in fast-paced, high-pressure environments. In past roles including Staffing Manager and Operations Area Manager, I collaborated with cross-functional teams and area leaders to streamline and strengthen processes while maintaining a strong customer focus.
I’m highly organized and detail-oriented, with a track record of problem-solving and relationship-building—including supervising and mentoring 80+ employees and revitalizing underperforming teams through targeted training. I also bring HR experience from FedEx Ground, and I developed a business foundation with a Bachelors in Business Administration and a minor in Managerial Accounting.
Experience
Work history, roles, and key accomplishments
Managed global programs and supported integrated supply chain management initiatives.
Managed staffing operations for Amazon, supporting workforce planning and hiring processes.
Supervised and mentored 80+ employees, ensuring optimal productivity, quality, and
safety.
Implemented training initiatives to coach staff on best practices and protocols for
enhanced profitability.
Implemented new processes and procedures tactfully and passionately.
Inspected production, quality control and maintenance reports to detect and
address production problems.
Revitalized underperforming
Created, organized and maintained employee personnel files to keep sensitive data
secure.
Assisted with planning, organizing and coordinating company events.
Guided new hires through orientation and onboarding and explained
documentation requirements to facilitate HR process.
Assisted candidates with application processes by answering questions about
application, performing background checks, prov
Operations Admin - HR
FedEx Ground
Nov 2021 - Mar 2022 (4 months)
Managed employee personnel files and supported HR workflows including new-hire onboarding. Assisted recruiting and candidate processes, including background checks, I-9 forms, drug screening paperwork, and maintaining job descriptions and training materials.
Supported and mentored team of associates while maximizing efficiency and safety on an Inbound Dock of a fulfillment center. Maintained customer-focus by meeting deadlines and planning for volume influxes. Partnered with management team to launch a productivity and coaching project to increase associate competencies.
Facilitate the learning of peers in business courses, provide opportunities and challenges to further understand coursework, and assist with a thorough understanding of assignments and concepts.
Responsible for the organization and maintenance of internal documents, supervising team members, producing advanced excel documents to enhance record-keeping and productivity, managing a multi-line phone system, and providing customer service to students, faculty, staff, visitors, and vendors.
Managed and organized recruiting campaigns through email, text, and phone calls. Scheduled and conducted virtual interviews for multiple positions around the state of Montana. Maintained employment resumes, applications, and records in accordance with company policies and government regulations. Requested background checks, scheduled orientations, and completed onboarding of seasonal hires.
Contributed to a variety of tasks including: analyzing trends, purchasing products, merchandising inventory, contacting vendors, and assisting customers. Collaborated with Scheels Leadership and Managers to coordinate marketing campaigns, introduce new products, and identify potential vendors. Shadowed multiple positions and gathered knowledge on different management processes, procedures, and ide
Maintained schedules for six or more different residents each day, assisted with all activities of daily living, and maintained professionalism, privacy, and dignity in situations relating to residents, staff, and management.
Facilitated summer events and schedules for two young girls while maintaining educational focus. Planned and organized daily and weekly schedules, provided experiential learning activities, and enhanced day-to-day routines.
Education
Degrees, certifications, and relevant coursework
The University of Montana-Western
Bachelor's degree, Business Administration with Managerial Accounting
2018 - 2021
University of Montana Western
Bachelor of Business Administration, Business Administration (Managerial Accounting minor)
2018 - 2021
Earned a Bachelor of Business Administration, with a minor in Managerial Accounting, at the University of Montana Western from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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