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Chloe HanserCH
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Chloe Hanser

@chloehanser

I’m a program and operations leader who streamlines processes and improves productivity through cross-functional teamwork.

United States
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What I'm looking for

I’m looking to lead cross-functional programs and operations that drive productivity, quality, and safety—using my program management and process-improvement strengths to build high-performing teams and deliver strong business results.

I’m a Global Program Manager at Amazon, driven to exceed expectations in fast-paced, high-pressure environments. In past roles including Staffing Manager and Operations Area Manager, I collaborated with cross-functional teams and area leaders to streamline and strengthen processes while maintaining a strong customer focus.

I’m highly organized and detail-oriented, with a track record of problem-solving and relationship-building—including supervising and mentoring 80+ employees and revitalizing underperforming teams through targeted training. I also bring HR experience from FedEx Ground, and I developed a business foundation with a Bachelors in Business Administration and a minor in Managerial Accounting.

Experience

Work history, roles, and key accomplishments

Amazon logoAM

Staffing Manager

Jun 2024 - Apr 2026 (1 year 10 months)

Managed staffing operations for Amazon, supporting workforce planning and hiring processes.

Amazon logoAM

Operations Area Manager

Mar 2022 - Jun 2024 (2 years 3 months)

Supervised and mentored 80+ employees, ensuring optimal productivity, quality, and
safety.
Implemented training initiatives to coach staff on best practices and protocols for
enhanced profitability.
Implemented new processes and procedures tactfully and passionately.
Inspected production, quality control and maintenance reports to detect and
address production problems.
Revitalized underperforming

FedEx Ground logoFG

Operations Administrator - Human Resources

Nov 2021 - Mar 2022 (4 months)

Created, organized and maintained employee personnel files to keep sensitive data
secure.
Assisted with planning, organizing and coordinating company events.
Guided new hires through orientation and onboarding and explained
documentation requirements to facilitate HR process.
Assisted candidates with application processes by answering questions about
application, performing background checks, prov

Amazon logoAM

Operations Area Manager Intern

May 2021 - Jul 2021 (2 months)

Supported and mentored team of associates while maximizing efficiency and safety on an Inbound Dock of a fulfillment center. Maintained customer-focus by meeting deadlines and planning for volume influxes. Partnered with management team to launch a productivity and coaching project to increase associate competencies.

UPS logoUP

Human Resources Intern

Oct 2020 - Dec 2020 (2 months)

Managed and organized recruiting campaigns through email, text, and phone calls. Scheduled and conducted virtual interviews for multiple positions around the state of Montana. Maintained employment resumes, applications, and records in accordance with company policies and government regulations. Requested background checks, scheduled orientations, and completed onboarding of seasonal hires.

Scheels logoSC

Sales Management Intern

Jun 2020 - Aug 2020 (2 months)

Contributed to a variety of tasks including: analyzing trends, purchasing products, merchandising inventory, contacting vendors, and assisting customers. Collaborated with Scheels Leadership and Managers to coordinate marketing campaigns, introduce new products, and identify potential vendors. Shadowed multiple positions and gathered knowledge on different management processes, procedures, and ide

Ryan and Beth Lusin logoRL

Nanny

May 2018 - Aug 2018 (3 months)

Facilitated summer events and schedules for two young girls while maintaining educational focus. Planned and organized daily and weekly schedules, provided experiential learning activities, and enhanced day-to-day routines.

Education

Degrees, certifications, and relevant coursework

TM

The University of Montana-Western

Bachelor's degree, Business Administration with Managerial Accounting

2018 - 2021

University of Montana Western logoUW

University of Montana Western

Bachelor of Business Administration, Business Administration (Managerial Accounting minor)

2018 - 2021

Earned a Bachelor of Business Administration, with a minor in Managerial Accounting, at the University of Montana Western from 2018 to 2021.

Tech stack

Software and tools used professionally

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