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Chloe Bailey

@chloebailey

Technical Writer at 4C, creating product documentation and e-learning alongside website, marketing, and executive content.

South Africa

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At 4C GROUP OF COMPANIES, I manage a broad content portfolio spanning technical and product documentation, training, marketing, and corporate communications. I create e-learning programmes with WordPress and LearnDash LMS, and manage the company website, social media, and CEO LinkedIn presence.

Previously, I created software documentation, online help, and training materials at KNOWLEDGE BASE SOFTWARE and ASSIMA PLC. Across roles at GRAPEVINE INTERACTIVE and LARAGH COURSEWARE, I also developed specifications, e-learning courses, and technical training, translating complex information into accessible content.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer | Content & Communications Specialist

Current

4C Group of Companies

Nov 2020 - Present (5 years 11 months)

Owns the development and delivery of technical, product, training, marketing and corporate content across the organisation. Manages e-learning programmes, product documentation, website and social media content, and CEO LinkedIn presence.

Technical Writer Content Management E Learning WordPress LearnDash Confluence RoboHelp Microsoft Office Adobe Creative Suite Microsoft Visio AI assisted content creation Agile Scrum Stakeholder Engagement

Technical Writer

Knowledge Base Software

Nov 2016 - Oct 2020 (3 years 11 months)

Owned electronic and printed product documentation for software releases. Created and maintained online help and training manuals using RoboHelp, and produced technical specifications, marketing material, articles and online content.

Technical Writer Documentation RoboHelp Online Help Training Manuals Technical Specifications Content Marketing

Technical Author

Assima PLC

Dec 2013 - Oct 2016 (2 years 10 months)

Created and maintained product documentation, help content, knowledge base articles and technical specifications. Managed documentation supporting software releases and developed FAQs, glossaries, online help and content for the Vimago Online Help Centre.

Technical Writer Documentation Knowledge Base Online Help Technical Specifications FAQ Glossary R&D Collaboration

Technical Author

Grapevine Interactive

Sep 2012 - Nov 2013 (1 year 2 months)

Created functional specifications, business requirements, website and brochure content. Managed document templates and the company's document management system, and produced process diagrams and supported document QA and user acceptance testing.

Technical Writer Functional Specifications Business Requirements Document Management Process Diagrams QA UAT Agile Scrum

Technical Author

Laragh Courseware

Feb 2010 - Sep 2012 (2 years 7 months)

Worked on international accounts including Microsoft Office, Adobe, Wal-Mart and Royal Bank of Scotland. Created e-learning courses, interactive manuals and training assessments, and developed content covering Microsoft Office, Adobe products, risk management and corporate procedures.

E Learning Technical Writer Training Manuals Microsoft Office Adobe Risk Management Cloud Computing Network Security SQL

Education

Degrees, certifications, and relevant coursework

University of Cape Town

Bachelor of Social Sciences, Psychology and Anthropology

2005 - 2009

Activities and societies: Dean's List for Academic Excellence; Golden Key Society

Completed a Bachelor of Social Sciences with a focus on Psychology and Anthropology, achieving Dean's List and Golden Key Society membership. Also completed two years of a Bachelor of Science in Occupational Therapy.