At Season Two Senior Living, I currently own compliance and statutory documentation, grievance handling, inventory management, and general administration. I’m driving employee record documentation initiatives across 100+ records and process consistency across operations.
I previously managed community and resident experience at Season Two Senior Living, owning service workflows, escalation resolution, and cross-departmental coordination. I applied customer discovery to identify service gaps, redesigned customer journey maps and the home healthcare business model canvas, and helped improve customer satisfaction to 75% through new engagement programs.
As Technology Innovations Officer, I headed the organization-wide Odoo 15 ERP rollout, including staff training that achieved 100% adoption. I also sourced and launched Senior Super Store, and now bring data science training in SQL, Python, Tableau, and Power BI to operational reporting and process improvement.
