Looking for a job

chitra gohad

@chitragohad

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I design AI-powered B2B SaaS experiences that improve support operations.

India

Message

What I'm looking for

I'm looking to contribute to product-led teams by driving impact through research-backed design, AI-powered experiences, and strong cross-functional collaboration.

At Freshworks, I redesigned virtual-agent experiences for Slack, Microsoft Teams, and Google Chat, improving response accuracy by 20% and reducing support tickets by 15%. I also shaped AI Copilot flows that reduced IT ticket inflow by 30%.

Previously at Amagi Media Labs, I defined UX strategy for CLOUDPORT and designed workflows for media ingest, scheduling, and real-time playout for TV and OTT channels. I led research, collaborated across B2B products, and mentored designers through critiques and reviews.

I bring 13+ years across B2B, B2C, and SaaS products, including Amazon.in. I’m currently building AI-powered applications with Cursor, Stitch, Google AI Studio, and Railway while keeping my work human-centered.

Experience

Work history, roles, and key accomplishments

Staff Product Designer

Freshworks

Sep 2024 - Apr 2026 (1 year 7 months)

Redesigned virtual agent experience for collaboration apps, improving response accuracy by 20% and reducing support tickets by 15%. Shaped AI Copilot flows that reduced IT ticket inflow by 30%.

UX Strategy Conversational AI AI Copilots Collaboration Tools User Research Prototyping Figma

Senior Lead UX Designer

Amagi Media Labs

Apr 2022 - Sep 2024 (2 years 5 months)

Improved end-to-end experience of CLOUDPORT through usability reviews and UX research. Mentored a team of designers and executed technical strategies with cross-functional teams.

UX Research Usability Testing Card Sorting User Interviews Design Strategy Mentorship Figma

Lead UX Designer

Amagi Media Labs

Apr 2020 - May 2022 (2 years 1 month)

Led UX design for Amagi's B2B products, ensuring consistency and high design quality. Conducted user research and mentored designers.

UX Design User Research Design Strategy Mentorship

UX Designer

Amagi Media Labs

Aug 2017 - Apr 2020 (2 years 8 months)

Designed user experiences for Amagi's products, focusing on usability and data-driven design decisions.

UX Design User Research Wireframing Prototyping

Visual Designer

Amagi Media Labs

Aug 2016 - Aug 2017 (1 year)

Created visual designs for Amagi's products, ensuring brand consistency and high-quality visuals.

Visual Design Graphic Design Branding

Visual Designer

Amazon.in

Feb 2014 - Jun 2016 (2 years 4 months)

Collaborated with marketing to create multi-platform graphics and developed wireframes and UI designs for Amazon's homepage and campaigns. Designed gift cards that increased online sales by 28%.

Visual Design Wireframing UI Design Graphic Design Marketing Collateral