Open to opportunities

Chisom Nwogu

@chisomnwogu

A certified Project Management Professional and customer exp/success specialist with over 8 years of experience managing key enterprise relationships.

Nigeria

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What I'm looking for

I'm looking to lead customer-focused products, service delivery, or complex operational projects where I can use data, stakeholder coordination, and customer insight to improve adoption and outcomes.

I am a customer service professional, with over 5 years of experience helping businesses successfully manage customers, products and projects. Part of my strength is collaborating and driving efficiencies across teams, I have strong interpersonal skills and helping people resolve issues comes natural to me. I am passionate about helping businesses upgrade their processes, and improve customer retention.

Additionally, I bring a data-driven approach to product diagnostic and problem-solving. I have consistently used platform data to identify user friction points and streamline account activations, contributing to an 85% improvement in client satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Project Manager

Ashford Integrity Solution

Feb 2023 - Jun 2026 (3 years 4 months)

Led end-to-end coordination of multi-million-dollar facility upgrades, ensuring alignment with client expectations and after-sales support. Oversaw budgets, risk registers, and international supply chain logistics while implementing process improvements.

Project Management Stakeholder Management Budget Management Risk Management Supply Chain Quality Control Data Analysis Cross functional Leadership

Asset & Liability Product Manager

First Bank LTD

Apr 2021 - Jan 2023 (1 year 9 months)

Oversaw strategic roadmap, development, launch, and marketing of liability products including savings, current, and card accounts. Monitored product performance, managed market research, and collaborated with teams to drive innovation and productivity.

Product Management Roadmapping Market Research Data Analysis Risk Assessment Stakeholder Management Vendor Management

Customer Service Representative

First Bank LTD

Jun 2017 - Mar 2021 (3 years 9 months)

Delivered exceptional face-to-face customer service in a high-volume branch, resolving complex inquiries and reducing wait times. Managed account maintenance, dispute resolution, and cross-selling of financial products while promoting digital adoption.

Customer Service Dispute Resolution KYC Compliance Cross Selling Digital Adoption Problem Solving

Product Manager

Yola Electricity Distribution Company

Oct 2015 - Oct 2016 (1 year)

Led field-based customer engagement initiatives, resolving billing discrepancies and managing escalations for energy token vending issues. Coordinated the rollout of prepaid metering systems to ensure seamless digital adoption.

Customer Engagement Data Analysis Dispute Resolution Project Coordination Field Operations Digital Adoption