Open to opportunities

Chisolum Glad

@chisolumglad

Message

I build customer-first support systems through empathy, automation, and process improvement.

Nigeria

Message

What I'm looking for

I'm looking to connect with organizations that see exceptional customer experiences as a competitive advantage, where I can improve customer systems, automate workflows, and help customers succeed.

I've built customer support foundations at Zoracom, where I created FAQs and support documentation, introduced monthly customer visits, and helped enterprise clients adopt workflow automation and digital platforms.

Now, at Beyond Age Tech Solutions Limited, I connect learners, instructors, and internal teams to improve the academy experience from onboarding through ongoing engagement. I use Airtable, Zapier, Softr, and Monday.com to automate workflows, streamline operations, and give teams more time to create experiences customers remember.

Experience

Work history, roles, and key accomplishments

Current

Community & Customer Engagement Manager

Current

Beyond Age Tech Solutions Limited

Jul 2026 - Present (1 month)

As the Community & Customer Engagement Manager for a technology academy specializing in automation, I create experiences that keep learners informed, engaged, and supported throughout their learning journey. I serve as the bridge between students, instructors, and internal teams, ensuring timely communication, proactive engagement, and a positive community experience.

Key Contributions:

⦿ Man

Slack Airtable Zapier Google Workspace CRM Monday.Com Softr

Customer Support Representative

Zoracom

Oct 2023 - Jun 2026 (2 years 8 months)

I joined Zoracom as its pioneer Customer Support professional, establishing the foundation for customer support while serving enterprise clients across workflow automation, cybersecurity, and digital platforms. Worked closely with customers, technical teams, and stakeholders to improve customer adoption, resolve complex issues, and strengthen long-term relationships.

My key Contributions:

⦿ E

Customer Support Customer Service Google Workspace Microsoft 365 Conflict Resolution Conflict Management Ticketing Systems

Customer Support Specialist

MultiChoice Group

Nov 2021 - Apr 2023 (1 year 5 months)

I Provided customer support for one of Africa’s leading pay-TV providers, assisting customers with subscription management, service access issues, account inquiries, and technical troubleshooting. Delivered timely and professional support while ensuring a smooth viewing experience for customers across multiple service channels.

My Key Contributions:

⦿ Handled customer inquiries related to subs