chioma victoria
@chiomavictoria
I improve student and customer journeys through empathetic, data-informed support.
NigeriaWhat I'm looking for
At Thelix Holdings, I support students from enrollment through program completion, using progress data, one-on-one check-ins, workshops, and coordinated interventions to strengthen satisfaction, retention, completion, and career readiness.
I've also delivered customer and technical support at VFD Microfinance Bank, FairMoney Microfinance Bank, and Union Bank of Nigeria, resolving issues across phone, email, live chat, CRM, and social channels. As a freelance Social Media Analyst for Christ Envoy, I monitor engagement and audience sentiment, build reports and dashboards, and recommend improvements to content, targeting, and engagement.
Experience
Work history, roles, and key accomplishments
Student Success Manager
Thelix Holdings
Jan 2024 - Present (2 years 7 months)
Serve as the primary point of contact for a portfolio of students, ensuring consistent support from enrollment through program completion. Monitor student progress, engagement, and performance using internal tools and data dashboards.
Social Media Analyst
Christ Envoy
Jan 2022 - Present (4 years 7 months)
Monitored social media platforms like Facebook, Instagram, LinkedIn, TikTok, and X to track engagement, performance, and audience sentiment. Created and applied social media KPIs and measurement strategies to assess campaign effectiveness.
Customer Service Specialist
VFD Microfinance Bank
Jan 2022 - Jan 2024 (2 years)
Maintained a positive, empathetic, and professional attitude toward customers always. Responded promptly to customer inquiries through various social media platforms and emails in a timely order.
Technical Customer Support Specialist
Fairmoney Microfinance Bank
Jan 2021 - Jan 2022 (1 year)
Provided exceptional customer support via phone, email, live chat, and ticketing systems. Troubleshooted and resolved customer issues related to website functionality, navigation, and user experience.
Customer Experience Specialist
Union Bank of Nigeria PLC
Jan 2018 - Jan 2021 (3 years)
Answered phone calls from customers professionally and responded to customer inquiries and complaints. Managed timely customer responses across all channels, including Instagram, Facebook, WhatsApp, Twitter, and email.
Office Administrative Assistant
FAAN (NIMET)
Jan 2017 - Jan 2018 (1 year)
Coordinated office activities and operations to secure efficiency and compliance to company policies. Managed agendas, travel arrangements, and appointments for upper management.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Political Science and Public Administration
Bachelor of Science in Political Science and Public Administration from the University of Benin.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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