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Chinwendu Okafor

@chinwenduokafor1

Customer service representative who qualified LoanDepot USA leads and helped convert prospects into appointments.

At LoanDepot USA, I qualified leads by verifying customer information, assessing financial situations, and determining eligibility before transferring prospects to licensed Loan Officers. I explained loan products and options, addressed objections, and provided personalized solutions to increase customer interest and appointment conversions.

At PET-FEB Solar, I assessed customer needs and recommended solar solutions, then prepared quotations and demonstrations while negotiating pricing and closing sales. At Bederco International, I responded to complaints, coordinated issue resolution, and kept clients updated on their requests and orders.

Experience

Work history, roles, and key accomplishments

Telemarketer

LoanDepot USA

Apr 2024 - May 2026 (2 years 1 month)

Qualified leads by verifying customer information and assessing financial situations before transferring prospects to licensed Loan Officers. Explained loan products and built customer relationships to increase conversion rates.

Lead Qualification Customer Relationship Management Objection Handling Communication Skills Sales

Sales Representative

PET-FEB Solar

Oct 2022 - Mar 2024 (1 year 5 months)

Conducted customer needs assessments and recommended suitable solar solutions, resulting in increased customer satisfaction. Prepared quotations and closed sales in line with company revenue targets.

Customer Needs Assessment Sales Negotiation Quotation Preparation After Sales Support

Client Support Executive

Bederco International

Jan 2021 - Sep 2022 (1 year 8 months)

Collaborated with internal departments to resolve customer issues and escalate complex cases. Responded to complaints professionally and prepared quotations, invoices, and client documentation.

Customer Support Issue Resolution Documentation Account Monitoring Communication Skills