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Chinonso Nwatu

@chinonsonwatu

Social Work Practitioner with experience at Women Aid Collective (WACOL), supporting at-risk children and abuse survivors through case management.

Nigeria

Message

At Women Aid Collective (WACOL), I supported vulnerable populations, including at-risk children and abuse survivors, and helped connect clients with essential care and services.

I contributed to intervention strategies tailored to individual client needs and supported case management through documentation, follow-ups, and reporting. I also facilitated mediation and conflict resolution sessions.

At Sadec High School, I coordinated day-to-day administrative activities and maintained student and staff records. I also implemented an organised digital filing system to improve office efficiency.

At King Mega Plaza, I resolved customer complaints and maintained CRM records of client interactions. I trained three new support staff on service protocols and escalation procedures.

Experience

Work history, roles, and key accomplishments

Administrative Officer (NYSC)

Sadec High School

Jan 2025 - Mar 2026 (1 year 2 months)

Coordinated day-to-day administrative activities, ensuring smooth school operations and effective communication between departments. Organized and maintained student and staff records for easy retrieval and compliance with institutional standards.

Administrative Coordination Records Management Communication Skills Digital Filing Scheduling

Social Work Intern

Women Aid Collective (WACOL)

Jun 2023 - Nov 2023 (5 months)

Delivered direct support to vulnerable populations, including at-risk children and abuse survivors, improving access to essential care and services. Facilitated mediation and conflict resolution sessions, helping clients connect with appropriate support systems and resources.

Case Management client support Conflict Resolution Intervention Planning Documentation Reporting

Customer Care Relations Officer

King Mega Plaza

Mar 2021 - Apr 2023 (2 years 1 month)

Managed high-stress client interactions effectively, maintaining professionalism under pressure while resolving disputes with empathy. Resolved customer complaints with an empathy-first approach, consistently increasing client retention and satisfaction scores.

Client Relations Conflict Resolution CRM Empathy Training

Administrative Officer

Shippers Automotive Group

Apr 2017 - Jul 2019 (2 years 3 months)

Enhanced overall office productivity through effective staff management and coordination of daily administrative tasks. Managed scheduling, correspondence, and documentation for senior management, maintaining 100% accuracy in record-keeping.

Administrative Coordination Staff Management Scheduling Correspondence Documentation