Open to opportunities

Chinenye Jane Okolo

@chinenyejaneokolo

Message

I improve customer communication, lead follow-up, CRM accuracy, and administrative operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, client operations, administration, or data-focused role where I can improve communication, maintain accurate records, resolve issues, and strengthen processes.

I've supported client communication, lead qualification, CRM management, and operational workflows across Digital Affluence, Pachus Engineering Ltd., and Global Green Enterprise Inc.

At Digital Affluence, I increased qualified lead volume by 30% through structured outreach, outbound calls, email follow-up, and accurate CRM hand-offs. I focus on clear communication, active listening, empathy, and timely issue resolution.

I've also improved data-processing throughput and reporting accuracy by 20%, reduced document turnaround time by 50%, and maintained audit-ready records with accuracy and confidentiality.

Experience

Work history, roles, and key accomplishments

Data Entry Lead Specialist

Global Green Enterprise Inc.

Jul 2024 - Aug 2024 (1 month)

Maintained 100% compliance with data integrity and quality standards across large datasets. Improved data-processing workflows, increasing team throughput and reporting accuracy by 20%.

Data Entry Data Integrity Data Quality Reporting

Appointment Setter

Digital Affluence

Sep 2022 - Jan 2024 (1 year 4 months)

Increased qualified lead volume by 30% within six months through structured outreach and follow-up. Managed outbound calls, email outreach, lead qualification, and strategic follow-ups.

Outbound Calling Email outreach Lead Qualification CRM Follow up

Administrator

Pachus Engineering Ltd.

Aug 2015 - Nov 2020 (5 years 3 months)

Reduced document turnaround time by 50% through administrative process improvements. Served as liaison between executives, vendors, and operational teams.

Administration Process Improvement Liaison Financial Record Keeping Documentation

Administrative Assistant

Akwa Ibom State Government

Sep 2014 - Aug 2015 (11 months)

Coordinated daily operations and documentation workflows to improve communication and efficiency. Handled sensitive files with confidentiality, accuracy, and close attention to detail.

Administration Documentation Confidentiality Coordination