Open to opportunities

Chinaza Okechukwu

@chinazaokechukwu

Message

I convert customer inquiries into booked outcomes through reliable, compliant support.

Nigeria

Message

What I'm looking for

I'm seeking a fast-paced, fully remote service team where I can convert inquiries into bookings, deliver customer satisfaction, use CRM and scheduling systems, and contribute through accurate, compliant customer support.

At WORIX International, I manage 20+ customer interactions daily across phone, email, and live chat, turning inquiries into resolved or scheduled outcomes. My needs-based conversations contributed to a 15% increase in sales revenue.

I keep customer records accurate in Help Scout and Intercom, coordinate booking and follow-ups, and apply KYC, AML, and data privacy standards while identifying fraud signals.

Previously, I supported speech AI and NLP development at Uber AI with Igbo and Nigerian Pidgin datasets delivered at 98% accuracy. I also produced 3,500+ validated English sentences for the Naijavoices Project with zero reported post-review errors.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Manager

Current

WORIX International

Jan 2025 - Present (1 year 8 months)

Served as first point of contact for 20+ customers daily across phone, email, and live chat, handling inbound and outbound calls to convert inquiries into completed actions. Maintained accurate CRM records in Help Scout and Intercom, applied KYC/AML compliance, and coordinated booking and scheduling.

Customer Service Inbound Calls Outbound Calling CRM Help Scout Intercom Booking Coordination KYC AML Data Privacy Conflict Resolution Google Sheets

Sentence Generator & Translator

Naijavoices Project

Dec 2024 - Dec 2024 (0 months)

Produced 3,500+ accurate English sentences across various topics, meeting all deadlines with zero reported errors. Reviewed and corrected Igbo translations for linguistic accuracy and uploaded validated datasets to Google Sheets.

Translation English Igbo Data Entry Google Sheets Quality Control

Sentence Generator & Translator

Naijavoices

Dec 2024 - Dec 2024 (0 months)

Produced 3,500+ accurate English sentences across a wide range of topics, meeting all project deadlines with zero reported errors. Reviewed and corrected Igbo translations and uploaded validated datasets.

Translation Data Entry Quality Assurance Google Sheets Igbo English

Translator / Language Expert

Uber AI

Jun 2024 - Nov 2024 (5 months)

Delivered Igbo and Nigerian Pidgin language datasets with 98% accuracy under strict deadlines, supporting speech AI and NLP development. Conducted quality assurance and validation across concurrent projects, wrote documentation and guidelines, and reported progress weekly.