Chinaza Ike
@chinazaike
Ambitious banking professional skilled in client support, data analysis, and operations.
NigeriaWhat I'm looking for
I am an adaptable banking operations and client support professional with hands-on experience resolving high volumes of customer inquiries, investigating account discrepancies, and supporting branch operations. I combine strong communication skills with data-driven problem solving to improve customer outcomes and operational efficiency.
During a graduate internship at Access Bank Plc, I consistently resolved 50+ customer inquiries daily with a 95% satisfaction rate, reduced follow-up cases by 15%, and improved digital-issue turnaround time by 30%. I also have early-career experience in quantity surveying where I managed cost estimates, procurement schedules, and site reporting.
I am passionate about building a career in financial services through programs like an Executive Trainee role, and I bring proficiency in Microsoft Office, Power BI, and Power Query alongside strong teamwork, adaptability, and a results-oriented mindset.
Experience
Work history, roles, and key accomplishments
APGraduate Intern – Client Support
Access Bank Plc
Feb 2025 - Jul 2025 (5 months)
Resolved 50+ customer inquiries daily with a 95% satisfaction rate, investigated account discrepancies reducing follow-up cases by 15%, and improved digital service issue turnaround by 30% while supporting branch operations and compliance.
Assistant Quantity Surveyor
Ifeanyi Anago and Partners
Jun 2019 - Dec 2019 (6 months)
Prepared cost estimates and procurement schedules, conducted site visits with progress reporting to maintain cost control, and ensured confidentiality and accuracy of project information.
Education
Degrees, certifications, and relevant coursework
FOFederal University of Technology, Owerri
Bachelor of Technology, Quantity Surveying
Completed a Bachelor of Technology in Quantity Surveying with coursework and practical training in cost estimation and procurement.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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