Open to opportunities

Chikyma Ngene

@chikymangene

Message

I resolve technical issues and guide users through clear, empathetic software support.

Nigeria

Message

What I'm looking for

I’m looking for a full-time remote support role where I can resolve technical issues, guide users clearly, improve workflows with AI and SaaS tools, and align with global shifts.

I supported students and prospective clients at Thinker’s Base Academy, guiding enrollment, program questions, and platform navigation while maintaining accurate records and communication logs.

At Genesys Tech Hub, I diagnosed front-end UI bugs and logical script errors across live web applications. I translated technical features into clear step-by-step guidance, helping users navigate platforms with confidence.

I use AI automation, support workflows, and modern SaaS tools to streamline task queues, improve response times, and keep documentation accurate. I’m available full-time for remote work and global shift alignments.

Experience

Work history, roles, and key accomplishments

Technical Support & Web Interface Specialist

Genesys Tech Hub

Jul 2025 - Sep 2025 (2 months)

Diagnosed and resolved front-end UI bugs and logical script errors across live web applications. Guided users through platform navigation and leveraged AI automation tools to streamline administrative tasks.

Technical Support Troubleshooting Frontend Debugging User Onboarding AI Automation Documentation HTML CSS JavaScript

Customer Support Assistant

Thinker's Base Academy

Jun 2024 - Sep 2024 (3 months)

Served as primary point of contact for students and clients, providing guidance on programs and platform navigation. Managed daily inquiries, resolved administrative bottlenecks, and standardized support workflows to reduce response times.

Customer Support Issue Resolution Escalation Management Data Entry Process Optimization Google Workspace Microsoft 365

Education

Degrees, certifications, and relevant coursework

Nile University of Nigeria

Bachelor of Science, Computer Science

Completed B.Sc. in Computer Science with coursework in software engineering, data structures, algorithms, database systems, web development, and computer networks.