chika agbabiuka
@chikaagbabiuka
I improve healthcare client service, quality compliance, and operational reporting.
NigeriaWhat I'm looking for
At Anchor HMO, I manage 50+ client inquiries, complaints, and healthcare service requests weekly while coordinating timely resolutions with providers and internal teams. My work has helped reduce escalation cases by 25%.
I previously conducted quality assurance reviews, monitored service performance, analyzed quality metrics, and prepared reports that supported management decisions and continuous improvement.
I also bring long-term administrative coordination experience from Koachellah Parties, plus laboratory experience in documentation, testing support, and safety compliance. I’m comfortable with client records, audits, reporting, stakeholder communication, and healthcare service delivery.
Experience
Work history, roles, and key accomplishments
Client Relationship Manager
Anchor HMO
Jun 2026 - Present (3 months)
Manages and resolves client inquiries and complaints, coordinates with healthcare providers, and maintains client records and reports. Monitors service delivery and supports client retention.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science, Microbiology
Bachelor of Science in Microbiology from Ambrose Alli University, completed in 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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