Open to opportunities

Chijioke Abaleke

@chijiokeabaleke4

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Dedicated customer service agent with over 3 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and results-driven Customer Service Agent with over three years of experience in delivering responsive and empathetic support via email, live chat, and phone. As a freelancer, I specialize in resolving customer requests efficiently and professionally, ensuring high satisfaction rates. I thrive in digital environments and quickly adapt to new technologies and tools.

Known for being curious, dynamic, and a strong communicator, I take pride in turning problems into solutions and enhancing the customer experience. My experience includes handling customer inquiries and support tickets across various platforms, maintaining high ticket resolution rates, and managing workloads independently while meeting response-time SLAs.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Service Agent

Current

Self-employed

Jan 2022 - Present (3 years 6 months)

Handled customer inquiries and support tickets across various platforms (email, chat, phone) for multiple clients. Used customized knowledge bases and internal systems to deliver fast, accurate, and friendly support.

Customer Support Ticketing Systems Remote Work Problem Solving Communication Zendesk Freshdesk

Customer Support Representative

Marris and Baker Services Limited

Jan 2021 - Present (4 years 6 months)

Provided multi-channel support to customers, focusing on resolving issues efficiently. Assisted with troubleshooting product or service-related problems and maintained detailed documentation of customer interactions.

Customer Support Troubleshooting Documentation Communication CRM Platforms

Education

Degrees, certifications, and relevant coursework

Abia State University, Uturu

Bachelor of Urban and Regional Planning, Urban and Regional Planning

Completed a Bachelor of Urban and Regional Planning at Abia State University, Uturu. The program provided a comprehensive understanding of urban development and regional planning principles.