Open to opportunities

Chidima Nwukor

@chidimanwukor

Message

I resolve customer issues and strengthen engagement across nonprofit and client service teams.

Nigeria

Message

What I'm looking for

I'm seeking a customer support or customer relations role where I can resolve client concerns, manage multichannel inquiries, strengthen engagement through follow-ups, and contribute to efficient, high-quality service delivery.

I've supported donors, beneficiaries, volunteers, and community partners at Rainforest Alliance by managing high volumes of inbound calls, emails, and service requests.

Previously at Santua Agro & Horticultural Gardens Ltd, I managed client relationships for residential and commercial landscaping projects, coordinated requirements with field teams, and handled concerns involving plant quality, maintenance, and irrigation.

At CARE International, I provided frontline support across phone, email, and in-person channels, documented beneficiary requests and case files, and escalated urgent cases with field officers, program managers, and partner agencies.

Across more than five years in customer service, I use proactive follow-ups, detailed records, conflict management, and clear communication to improve retention, engagement, and service delivery.

Experience

Work history, roles, and key accomplishments

Customer Engagement Officer

Rainforest Alliance

Mar 2025 - Apr 2026 (1 year 1 month)

Handled high volumes of inbound calls, emails, and inquiries from donors, beneficiaries, volunteers, and community partners, providing accurate information about the NGO's programs. Assisted beneficiaries and stakeholders by addressing concerns, resolving service-related issues, and processing support requests.

Inbound Calls Email Support Customer Service Record keeping Donor Engagement Community Outreach

Customer Relations Officer

Santua Agro & Horticultural Gardens Ltd

Jan 2023 - Feb 2025 (2 years 1 month)

Managed client relationships for residential and commercial landscaping projects by responding to inquiries, providing detailed information on plant selection, and garden design service. Coordinated with horticulturists, landscape architects, and field teams to communicate client requirements.

Customer Relationship Management CRM Complaint Handling Coordination Record keeping Quotations

Client Support Agent

CARE International

Jan 2021 - Dec 2022 (1 year 11 months)

Provided frontline support to beneficiaries, donors, and partner organizations by handling inquiries via phone, email, and in-person channels, and offering clear information on NGO programs. Assisted in the intake, documentation, and tracking of beneficiary requests and case files, ensuring accurate data entry.

Customer Support Data Entry Case Management Coordination Community Engagement