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Chidera Ozonunze

@chideraozonunze

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Customer support specialist focused on e-commerce operations and technical troubleshooting.

Nigeria

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What I'm looking for

I seek remote roles in customer support or e-commerce operations where I can solve technical issues, improve processes, and support global teams with reliable, timely communication.

I am a high-energy customer support specialist with strong experience in e-commerce operations, technical support, and project data coordination. I specialize in fast, clear business communication, resolving technical issues, and supporting global teams with a reliable remote setup.

As a Project Operations Coordinator and Data Specialist, I managed end-to-end data collection and ensured 100% documentation accuracy, resolved technical and logistical bottlenecks for research projects, and used advanced Excel, Slack, and Google Workspace to track milestones and meet strict deadlines.

Experience

Work history, roles, and key accomplishments

Project Operations Coordinator

Institute of Management & Technology

Jan 2021 - Apr 2022 (1 year 3 months)

Managed end-to-end data collection and analysis for research projects, ensuring 100% documentation accuracy and resolving technical/logistical bottlenecks to meet deadlines with a team of 5+.

Data Analysis Excel Google Workspace Slack Project Coordination Documentation Technical Support Remote Collaboration

Education

Degrees, certifications, and relevant coursework

Institute of Management & Technology (IMT)

2017 - 2022

Activities and societies: Student lead on Sustainable Textile Manufacturing project; managed data collection and analysis, coordinated a team, used Excel and collaboration tools.

Completed studies at the Institute of Management & Technology from 2017 to 2022; participated in project operations and data-focused coursework supporting research and documentation accuracy.