Open to opportunities

Chidera Ntukokwu

@chiderantukokwu

Message

Client support professional blending tech skills and clear communication to help customers win.

Nigeria

Message

What I'm looking for

I’m looking for a fast-growing startup where I can own customer outcomes—answering across channels, onboarding users confidently, and improving support workflows with feedback. I want a role that values clear communication and problem-solving.

I’m a customer-focused graduate with a B.Sc. in Computer Science and hands-on experience supporting clients across fintech and media, then continuing into fitness coaching. I’ve built my career at the intersection of people and technology—onboarding clients step by step, addressing concerns calmly, and turning feedback into better outcomes.

From my roles as a Sales & Client Support Associate and Content Lead, I’ve learned how to manage multiple clients and deadlines, document repeatable workflows, and escalate issues when needed. I’m highly organised and tech-savvy, with practical strength in communication across channels and in learning new tools fast.

Experience

Work history, roles, and key accomplishments

Current

Personal Trainer & Sales Associate

Current

iFitness

Jan 2025 - Present (1 year 5 months)

Support clients one-on-one by assessing needs, developing fitness plans, and providing ongoing guidance and encouragement. Handle sign-ups, renewals, and inquiries by resolving concerns, maintaining accurate client records and progress notes, and escalating issues to management when needed.

Assessing Client Needs Fitness Plan Development inquiry handling Client Records

Creative Director & Content Lead

The Creative Media

Jan 2023 - Jan 2024 (1 year)

Managed client briefs and deliverables while maintaining clear communication from briefing through to delivery across multiple accounts. Documented content workflows using reusable templates and refined processes based on client feedback to improve satisfaction.

Content Production Workflow Documentation Templates

Sales & Client Support Associate

Cryptocoinfirm.net

Jan 2021 - Jan 2022 (1 year)

Served as a frontline contact for clients via social media and direct messaging, addressing inquiries and guiding users through investment processes. Onboarded new clients step by step, identified needs for tailored recommendations, and collaborated with the team to improve outreach messaging based on recurring questions.

Customer Support Client Onboarding Messaging Client Communication

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

Bachelor of Science, Computer Science

Earned a B.Sc. in Computer Science from Enugu State University of Science and Technology, building foundations in problem-solving, systems thinking, and technical research.