Chidera Ezeh
@chideraezeh
I manage social media and chat support to resolve customer issues quickly.
NigeriaWhat I'm looking for
At DrinkMint, I manage customer enquiries across social media and chat, responding to questions, concerns, and complaints with clear, timely support.
I coordinate team workflows, monitor interaction quality, and support digital content and promotional campaigns while maintaining a positive customer experience.
Experience
Work history, roles, and key accomplishments
Social Media & Chat Support Team Manager
DrinkMint
Dec 2024 - Present (1 year 9 months)
Managed customer enquiries and conversations across social media and chat platforms. Coordinated team workflows and monitored the quality of customer interactions.
Education
Degrees, certifications, and relevant coursework
Coursera
IBM Data Analyst Professional Certificate, Data Analysis
Completed the IBM Data Analyst Professional Certificate, covering data analysis and related skills.
Nnamdi Azikiwe University
Bachelor's Degree, Information Technology
2020 - 2024
Pursued a Bachelor's Degree in Information Technology, gaining skills in IT and related areas.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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