Chibuike Precious
@chibuikeprecious1
Customer Care & Tech Support Professional with 5+ years of experience.
What I'm looking for
I am a dedicated Customer Care and Tech Support Professional with over five years of experience in delivering exceptional service and resolving issues with empathy and efficiency. My journey has been marked by a commitment to supporting tech-driven organizations, where I have honed my skills in customer relationship management and conflict resolution. I am currently advancing my knowledge in cybersecurity, aiming to blend my customer support expertise with technical innovation.
Throughout my career, I have consistently maintained high satisfaction rates and have been recognized for my ability to handle high volumes of customer interactions. At Techno Oil Limited, I managed over 100 daily customer interactions, achieving a 95% satisfaction rate. My proactive approach to collecting and analyzing customer feedback led to a significant 15% improvement in processes. I have also trained new staff in customer handling techniques, ensuring that my teams are equipped to deliver the best service possible.
As I continue to grow professionally, I am eager to leverage my skills in a dynamic environment that values customer experience and innovation. I thrive in remote settings, utilizing virtual collaboration tools to manage tasks independently while coordinating across time zones.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Techno Oil Limited
Oct 2024 - Feb 2025 (4 months)
Handled over 100 daily customer interactions across multiple channels, maintaining a 95% satisfaction rate through accurate and empathetic support. Collected and analyzed customer feedback, contributing to a 15% process improvement.
Customer Care Representative
Skynet Logistics Company
Mar 2020 - Nov 2022 (2 years 8 months)
Resolved logistics-related queries and shipment delays for over 500 clients monthly, tracking deliveries and maintaining real-time communication using internal CRM tools. Trained 5+ new staff on customer handling and conflict resolution techniques.
Customer Service Representative
Tonero Communication
Aug 2018 - Jan 2019 (5 months)
Assisted customers with device setup, product recommendations, and complaints, applying upselling strategies that led to a 15% boost in monthly sales. Recognized as 'Customer Champion of the Month' for maintaining a zero complaint record.
Customer Service Representative
Jumia
Jun 2018 - Jul 2018 (1 month)
Delivered timely online support via chat, email, and phone for over 80 customers daily. Supported order processing, returns, and escalated inquiries with full SLA compliance.
Education
Degrees, certifications, and relevant coursework
Techyjaunt Academy
Certificate, Cybersecurity Fundamentals
Currently pursuing a specialization in Cybersecurity Fundamentals, gaining knowledge in essential cybersecurity principles and practices. This program is enhancing technical skills relevant to the evolving digital landscape.
Solid Step International Secondary School
High School Diploma, General Studies
Completed secondary education, building a strong foundation in various academic subjects. Developed critical thinking and problem-solving skills essential for future studies.
God's Gift Primary School
Primary School Certificate, General Studies
Completed primary education, acquiring foundational literacy and numeracy skills. Participated in various school activities, fostering early social and cognitive development.
Availability
Location
Authorized to work in
Job categories
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