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Chibueze Manna

@chibuezemanna

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I keep remote teams organized through customer support, onboarding, scheduling, and reliable administrative systems.

Nigeria

Message

At DentistFind, I handled 5,000+ support calls for U.S. and Canadian dental clients, retained 87% of at-risk accounts, and managed 100+ weekly touchpoints across email, chat, and video.

I've built SOPs, onboarding, scheduling, documentation, and client-record systems for growing teams, including creating 67+ documents that cut file retrieval time by 50%. I also support finance operations through accurate billing reconciliation, data entry, reporting, and confidential account management.

Experience

Work history, roles, and key accomplishments

Finance Intern (NYSC)

Ikeja Electric Plc

Jun 2025 - Jun 2026 (1 year)

Supported the finance department with daily data entry, billing reconciliation, and reporting using Excel and Oracle-based billing systems. Managed customer billing records and account queries with strict data accuracy and confidentiality.

Data Entry Billing Reconciliation Reporting Excel Oracle Confidentiality

Virtual Administrative Assistant / Customer Service Representative

DentistFind

Nov 2024 - Mar 2025 (4 months)

Handled 5,000+ inbound support calls for U.S. and Canadian dental clients, maintaining an 87% retention rate on at-risk accounts. Managed 100+ weekly client touchpoints and built 67+ SOPs and onboarding documents, reducing file retrieval time by 50%.

Customer Support Client Onboarding SOP Development Multichannel Support Email Management Calendar Management Documentation Zoho CRM Freshdesk HubSpot Asana ClickUp Slack Calendly Zoom Google Workspace Notion

Customer Support Representative

Vivacious Beauty Salon / Blessed Hands Beauty Place

Sep 2019 - Oct 2024 (5 years 1 month)

Primary client-facing contact for a high-footfall beauty business across a 5-year tenure. Delivered consultations that contributed to a 25% increase in client retention.

Customer Support Client Consultation Customer Retention Communication Skills

Welfare & Administrative Assistant

Success Tonics International

Oct 2023 - Aug 2024 (10 months)

Built the organization's core administrative infrastructure from zero as founding Administrative Assistant, including scheduling, documentation, and communication systems. Managed meeting logistics and appointment coordination for internal teams and external clients.

Administrative Support Scheduling Documentation Communication Skills Meeting Coordination Appointment Setting

Education

Degrees, certifications, and relevant coursework

Ladies in Tech

Virtual Assistant Certification, Virtual Assistance

Completed a Virtual Assistant Certification through Ladies in Tech.

HP LIFE

Professional Certificates, Business and Customer Experience

Completed courses in CX for Business Success, CRM, Effective Leadership, AI for Beginners, Business Email, and Effective Presentations through HP LIFE.