Chiamaka Nwosu
@chiamakanwosu
Administrative assistant and customer support specialist delivering fast, accurate inbox management and reliable client service.
What I'm looking for
I’m an Administrative Assistant and Virtual Assistant–minded professional who delivers dependable admin support and customer resolution. With over two years’ experience, I’m focused on speed, accuracy, and clear communication—so clients and teams get answers fast.
At Chaman Law Firm, I improved inbox and message management with a 100% response rate within 12 hours, maintained 98% accuracy when drafting and processing documents, and coordinated 100+ client and internal meetings. I also used Trello and detailed project charters to delegate tasks and drive execution, while planning travel itineraries to support executive efficiency.
Earlier roles sharpened my customer and executive support skills: at Brisk Errands I resolved 90% of complaints within 24 hours and reduced work hours by 15 hours per week. As an Executive Assistant at De Kings Media Group, I automated common email responses via Gmail and improved scheduling with tools like Asana and Zoom—supporting smoother workflows and better outcomes.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Chaman Law Firm
Aug 2024 - Feb 2025 (6 months)
Improved inbox and message management, achieving a 100% response rate within 12 hours to support client satisfaction. Drafted and processed legal documents with 98% accuracy, and coordinated 100+ client and internal meetings through proactive scheduling and follow-ups.
Customer Service Representative
Brisk Errands
Oct 2023 - Jun 2024 (8 months)
Resolved 90% of customer complaints within 24 hours, improving customer satisfaction and reducing workload by 15 hours per week. Drove growth with 50+ outbound/inbound calls weekly and email lead nurturing, contributing to a 30% increase in social media engagement.
Executive Assistant
De Kings Media Group
Apr 2022 - Mar 2023 (11 months)
Automated Gmail email responses to common queries, improving resolution efficiency by 10%. Coordinated Zoom meetings with executives and top clients, contributing to a 20% increase in new business, while maintaining 98% accuracy in data entry and improving productivity by aligning tasks in Asana.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Laws (LL.B), Law
2019 - 2024
Earned a Bachelor of Laws (LL.B) from Nnamdi Azikiwe University (2019–2024).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Chiamaka?
You can contact Chiamaka and 90k+ other talented remote workers on Himalayas.
Message ChiamakaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
