Chhavi Singh

I’m a Customer Success Manager focused on accuracy, efficiency, and outcomes. In my current role at Optimite, I coordinate multiple client projects and act as the key contact between clients and technical in-house teams to keep deliverables aligned with timelines.

I bring strong documentation and reporting skills—preparing reports, analyzing data, and presenting actionable insights to support decisions. I also monitor performance metrics, track SLAs in order pipelines, handle escalations proactively, and drive continuous improvement through practical process upgrades.

My experience spans client relationship and support work across accounts and operations. At iMark Infotech, I managed onboarding through execution, translated requirements into tasks, and collaborated with cross-functional teams; at TaskUs, I supported restaurant partners and merchants via phone/chat/email, resolving escalations and processing adjustments/refunds with high attention to detail.

Earlier, as a Technician Relationship Executive at eClerx Services, I handled 80–100 customer calls daily, streamlined communication between customers and technicians, and monitored overdue tickets to ensure timely job completion. I’m hands-on with Salesforce, HubSpot, Zoho CRM, Calendly, and Excel/Google Sheets—consistently improving reporting and documentation quality, including work that enabled 30% faster decision-making.