Abhay Pratap Singh

I am a Customer Success & Operations Specialist with over three years of progressive experience in the B2B foodtech SaaS industry. My journey has taken me from an Executive role to a Team Lead, where I have successfully managed global support operations across regions including India, the US, Canada, the Gulf, and the UK. I have a proven track record of leading merchant onboarding, troubleshooting complex API issues, and optimizing standard operating procedures to enhance customer satisfaction.

In my most recent role as Team Leader at Technotask Business Solutions, I led support operations for diverse merchant bases, ensuring SLA compliance and consistent service delivery. I successfully onboarded over 15 clients per month and resolved more than 40 complex product and API-related issues, demonstrating my ability to analyze and communicate solutions effectively. My commitment to customer satisfaction is reflected in my proactive approach to monitoring CSAT/DSAT responses and engaging with clients to reinforce long-term trust.

Throughout my career, I have developed strong communication and empathy skills, which have been essential in resolving high-volume support queries and maintaining high-resolution efficiency. I am passionate about driving continuous improvement and have implemented training programs and SOP revisions to enhance team performance. I am eager to leverage my skills and experience to contribute to a dynamic team focused on customer success.