Abhay Pratap Singh
@abhaypratapsingh2
Implementation and onboarding professional with 3+ years in B2B SaaS. I take clients from kickoff to go-live: data migration, integration setup and tr
IndiaWhat I'm looking for
I'm Abhay, an implementation and onboarding professional based in India with 3+ years in B2B SaaS. At Sunbase, a CRM for solar, HVAC and pest control businesses, I ran 4-5 client implementations at a time, averaging about a month to go-live: migrating data from old CRMs, setting up accounts and Twilio integrations, and training client teams.
Before that, I led onboarding and technical support for UrbanPiper's merchants across five regions, onboarding 15+ clients a month and resolving 40+ API and webhook issues with Postman and Kibana. I work closely with solution architects, developers and sales, and I like building SOPs that make onboarding repeatable. I'm looking for remote Implementation Specialist, Consultant and Onboarding roles at B2B SaaS companies.
Experience
Work history, roles, and key accomplishments
Onboarding Manager
sunbase data LLC
Sep 2025 - Sep 2026 (1 year)
I owned client implementations at Sunbase, a CRM for solar, HVAC and pest control companies, taking each client from kickoff to go-live in about a month. I ran 4-5 projects at once, migrated their data from old CRMs, set up accounts and Twilio integrations, trained their teams, and launched Sunbase's module marketplace.
Team Leader – Global Support Operations
Technotask Business Solutions Pvt. Ltd
Apr 2024 - Present (2 years 6 months)
Led support operations across USCAN, MENA, UK, LATAM, and India, ensuring SLA compliance and consistent service delivery for diverse merchant bases. Successfully onboarded 15+ clients per month post-sale by configuring accounts, managing digital menus, and integrating with third-party platforms, ensuring smooth go-live within defined SLAs.
Customer Service Executive – Global Support
Technotask Business Solutions Pvt. Ltd
Jun 2023 - Present (3 years 4 months)
Delivered Level 1 support for complex product and integration issues, analyzing API calls and JSON payloads. Resolved 10+ cases every day, reducing the ticket count by 20% – 30% in a shift.
Customer Service Executive
Altruist Technologies Pvt. Ltd
Dec 2020 - Present (5 years 10 months)
Handled an average of 80–90 customer tickets per day related to telecom issues, achieving high-resolution efficiency and customer satisfaction. Developed strong communication and empathy skills by resolving high-volume support queries with care and consistency.
Education
Degrees, certifications, and relevant coursework
Oriental Institute of Science and Technology, Bhopal
Bachelor of Technology, Mechanical Engineering
2019 - 2023
Completed a Bachelor of Technology in Mechanical Engineering. Gained foundational knowledge in engineering principles and problem-solving.
RASS – JB Institute, Datia
12th Standard, Math and Science
2018 - 2019
Completed 12th Standard with a focus on Math and Science. Developed strong foundational knowledge in these subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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