Open to opportunities

Chhavi Khandelwal

@chhavikhandelwal

Transformation leader at Ontario Public Service who standardized PMO governance across 26 ministries for a $100M+ digital transformation.

India

Message

At Ontario Public Service, I led the technology and people transition for Transfer Payment Ontario, a $100M+ digital transformation serving 60,000 internal users and 5M+ external applicants. I standardized PMO governance across 26 ministries and helped move legacy systems to a single transfer-payment platform.

At KPMG, I led the transition of SAP SuccessFactors for the Bangalore Global Capability Centre, migrating 100,000+ employee records with zero critical downtime. I also established the delivery model and ServiceNow-based KPI and SLA governance dashboards to support independent program delivery.

At The Sanskaar Valley School, I led an ERP implementation and digital transition, supporting adoption across approximately 5,000 parents and 300 staff. I also deployed AI-driven workflow automation and led AI-literacy training for educators.

Experience

Work history, roles, and key accomplishments

Current

CTO / Digital Transformation Lead

Current

The Sanskaar Valley School

Apr 2025 - Present (1 year 6 months)

Led end-to-end ERP implementation and digital transition for a K-12 institution, managing change management across ~5,000 parents and 300 staff. Deployed AI-driven workflow automation and led AI-literacy training for educators.

ERP Implementation Change Management AI Workflow Automation Training Digital Transformation

Manager - Consulting | PMO Lead

KPMG

May 2021 - Dec 2023 (2 years 7 months)

Led end-to-end SAP SuccessFactors transition for KPMG's Global Capability Centre, migrating 100,000+ employee records with zero critical downtime. Built ServiceNow-based governance dashboards and established delivery models for global HR technology programs.

SAP SuccessFactors ServiceNow PMO Governance Stakeholder Management Knowledge transfer Team Leadership Dashboarding

Implementation Manager / PMO Lead

Ontario Public Service

Oct 2016 - Apr 2021 (4 years 6 months)

Led end-to-end technology and people transition for Ontario's $100M+ flagship digital transformation, serving 60,000 internal users and 5M+ external applicants across 26 ministries. Standardized PMO governance and built executive dashboards for real-time program visibility.

PMO Governance Stakeholder Management Transition Management Risk Management Reporting Dashboarding Leadership

Lead Business Analyst

Cenozon Inc.

May 2015 - Oct 2016 (1 year 5 months)

Directed end-to-end project delivery for energy-sector technology implementations, managing stakeholder engagement, budgets, requirements, and compliance reporting.

Business Analysis Project Delivery Stakeholder Management Budgeting Requirements Gathering Compliance

Salesforce CRM Business Analyst

SMART Technologies

Feb 2014 - Feb 2015 (1 year)

Managed Salesforce CRM and Workforce Management projects end-to-end, coordinating cross-functional teams, timelines, and executive stakeholder expectations.

Salesforce CRM Workforce Management Project Management Stakeholder Management

CRM Consultant

Deloitte

Oct 2011 - Jul 2013 (1 year 9 months)

Delivered CRM transformation for enterprise financial-services clients, managing budgets and cross-functional resourcing. Led JAD sessions and Siebel/Salesforce integration scoping as primary liaison with the Hyderabad delivery team.

CRM Siebel Salesforce Integration JAD Sessions Budget Management Stakeholder Management

Associate Consultant / Analyst

Oracle

Sep 2007 - Sep 2011 (4 years)

Delivered Siebel CRM and Oracle ERP implementations with global delivery teams. Selected for Oracle's competitive global talent programme and transferred to Oracle Canada in 2009.

Siebel Oracle ERP CRM Global Delivery Implementation