Open to opportunities

Cheyenne Yangirelfil

@cheyenneyangirelfil

Message

I’m a front desk agent delivering welcoming guest service and smooth check-ins.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can deliver welcoming service, handle reservations and payments accurately, and solve issues quickly. I thrive in fast-paced environments and want to keep improving through supportive teamwork.

I’m a Front Desk Agent and Guest Service Rep who focuses on keeping every arrival experience smooth, friendly, and efficient. I handle check-in/check-out, room reservations, and guest requests while maintaining accurate billing and reliable cash handling.

In my current role at Kensington Hotel Saipan, I use hotel management software (Opera Cloud) to manage cancellations and modifications. I also resolve guest concerns promptly and professionally, coordinating with housekeeping and maintenance to support room readiness and guest satisfaction.

Before hospitality, I built a strong foundation in education support through tutoring roles across K–5 settings. As a High Dosage Tutor and Peer/Student Tutor, I worked one-to-one and in guided reading/math groups, using student data to plan instruction and improve academic skills while staying patient and adaptable in challenging situations.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Agent & Guest Service Rep

Current

Kensington Hotel Saipan

Aug 2024 - Present (1 year 11 months)

Assist guests with check-in/check-out, reservations, and room readiness coordination. Handle guest concerns and process payments and billing using Opera Cloud.

Check Out Hotel Reservations Opera Cloud Cash Handling Billing Payment Processing

High Dosage Tutor

CNMI Public School System (William S. Reyes Elementary)

Jul 2022 - Jul 2024 (2 years)

Provide one-to-one and small-group support for at-risk and on-watch students, including guided reading and guided math. Use student data to plan instruction and collaborate with teachers and tutors across multiple grade classrooms.

One To One Tutoring Guided Reading Small Group Instruction At Risk Student Support Developmentally Appropriate Activity Planning Patience Communication Skills

Peer Tutor

CNMI Public School System (Oleai Elementary School)

Nov 2020 - Jul 2022 (1 year 8 months)

Support at-risk students with assignments and facilitate small-group guided reading. Use student data to plan instruction to improve academic skills and work in kindergarten and 3rd grade classrooms.

Peer Tutoring At Risk Student Support Guided Reading Small Group Instruction Developmentally Appropriate Activity Planning Patience Communication Skills

Student Tutor

AmeriCorps Program (Oleai Elementary School)

Nov 2020 - Aug 2021 (9 months)

Provide reading and math support for at-risk students and plan lessons aimed at improving student performance. Coordinate with teachers and staff to deliver enriching content in 4th grade classrooms.

Math Tutoring Lesson planning At Risk Student Support Developmentally Appropriate Activity Planning Patience Communication Skills