Open to opportunities

Chetna Varman

@chetnavarman

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Experienced UX leader specializing in impactful user experience strategies.

India

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What I'm looking for

I seek a role that fosters innovation and values user-centered design, offering opportunities for growth and collaboration.

With 18 years of experience in User Experience (UX), I have honed my skills in strategic leadership, adeptly constructing frameworks and cultivating high-performing global teams. Currently, as the Manager of Global UX, Research & Online Product Support at Caterpillar in Chennai, I lead a diverse team of 30 professionals across multiple regions, focusing on delivering customer-centric solutions in the construction and mining sectors.

My journey has been marked by significant achievements, including transforming the UX function into a global Center of Excellence and implementing innovative strategies that enhance user satisfaction and engagement. I have successfully developed a comprehensive product portfolio, organized workshops, and led initiatives that resulted in improved usability scores and a cohesive brand experience. My dedication to fostering creativity and collaboration has consistently driven substantial business benefits and elevated team competencies.

Throughout my career, I have been recognized with multiple awards for my contributions to innovation and digital transformation. I am passionate about leveraging data-driven insights and user research to inform design decisions, ensuring that every interaction is meaningful and impactful. I am committed to advancing UX practices and nurturing an environment conducive to creativity and excellence.

Experience

Work history, roles, and key accomplishments

Current

Manager - Global UX, Research & Online Product Support

Current

Caterpillar

Dec 2022 - Present (2 years 6 months)

Led a global UX team of 30, focusing on user experience strategies in construction and mining. Implemented frameworks for usability and cross-disciplinary learning, enhancing product adoption and team performance through SAFE Agile practices.

UX Design User Research Usability Testing Team Leadership Product Strategy Technical Documentation Customer Experience Data Analytics Cross Functional Collaboration

Current

Manager - Global UX, Research & Online Product Support

Current

Caterpillar

Dec 2022 - Present (2 years 6 months)

Leading a global UX team of 30 professionals, I drive impactful UX strategies and foster a culture of excellence. My focus is on user experience design, research, and strategy for construction and mining solutions, enhancing user satisfaction and business performance.

UX Design User Research Strategy Development Team Leadership Usability Testing Technical Documentation Customer Experience Data Analysis

Team Lead - UX, Research & Online Product Support

Caterpillar

Oct 2018 - Dec 2022 (4 years 2 months)

Transformed the UX function into a global center of excellence, enhancing team capabilities and customer experience. Developed a comprehensive product portfolio and led workshops to define UX strategies, resulting in a patent.

UX Strategy Customer Experience Usability Testing Innovation Cross Functional Collaboration

Team Lead - UX, Research & Online Product Support

Caterpillar

Oct 2018 - Dec 2022 (4 years 2 months)

Transformed the UX function into a global center of excellence, enhancing team capabilities and customer experience. Developed a product portfolio and led workshops to define UX strategies, resulting in a patent.

UX Strategy Usability Testing Customer Experience Innovation

Employee Experience Lead & Innovation Transformation Manager

Caterpillar

Oct 2012 - Oct 2012 (0 months)

Spearheaded the ZERO to INNOVATE program, enhancing employee engagement and innovation across a large business unit. Developed HR strategies that improved the work environment and increased patent applications.

Employee Engagement Innovation Management HR strategy Change Management Leadership Development Communication Strategy Program Management Cross Functional Collaboration Business Transformation

Global Marcom Sr. Executive

FLEX

May 2008 - Dec 2010 (2 years 7 months)

Enhanced employee engagement through strategic internal communications and managed content for HR initiatives. Achieved a significant rise in engagement levels through effective communication campaigns.

Internal Communications Employee Engagement Content Management Campaign Management Research Brand Strategy Communication Strategy HR Initiatives Cultural Development

Employee Experience Lead & Innovation Transformation Manager

Caterpillar

Oct 2012 - Oct 2012 (0 months)

Employee Engagement Innovation Management HR strategy Change Management Leadership Development Communication Program Management

Marketing Communication Manager

Advanced Technology Services

May 2012 - Jul 2012 (2 months)

Managed marketing communications for diverse services, utilizing content marketing and analytics tools to generate leads. Successfully doubled lead generation within six months through strategic content creation.

Content Marketing Lead Generation Analytics HubSpot Salesforce Research Customer Engagement Campaign Management Communication Strategy Event Planning

Marketing Communication Manager

Advanced Technology Services

May 2012 - Jun 2012 (1 month)

Managed marketing communications for diverse services, utilizing content marketing and analytics to generate leads. Successfully doubled lead generation within six months through targeted content strategies.

Content Marketing Lead Generation Analytics Salesforce Research Communication Strategy Event Management Digital Marketing Customer Engagement Brand Strategy

Global Marcom Sr. Executive

FLEX

Apr 2008 - Dec 2010 (2 years 8 months)

Enhanced employee engagement through strategic internal communications and managed content for HR initiatives. Achieved significant improvements in engagement levels and received awards for employer branding campaigns.

Internal Communications Employee Engagement Content Management Campaign Development Research Branding Communication Strategy

APAC Marcom Executive

RR Donnelley

May 2007 - Jan 2008 (8 months)

Developed and implemented internal communication strategies, enhancing brand visibility and employee engagement through successful campaigns and events across multiple regions.

Internal Communications Branding Event Management Campaign Development Change Management Employee Engagement Communication Strategy Project Management Stakeholder Engagement

APAC Marcom Executive

RR Donnelley

Apr 2007 - Jan 2008 (9 months)

Developed and implemented internal communication strategies and branding initiatives, leading to increased employee engagement and successful execution of major campaigns.