Open to opportunities

chetan pandey

@chetanpandey1

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IT specialist with 7.5+ years in retail and banking domains.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an IT specialist with over 7.5 years of experience in the retail and supply chain domains, currently working in the banking sector for a renowned Swiss bank. My journey began at Capgemini, where I progressed from Analyst to Associate Consultant, honing my skills in infrastructure support and application services.

At HCL Technologies, I serve as a Technical Specialist, providing L3 support on Workspace applications. My expertise extends to managing complex issues, creating knowledge bases, and ensuring seamless operations across various platforms. I am certified in ITIL v4 and Microsoft Azure, which enhances my ability to deliver effective IT solutions.

With a strong analytical mindset and excellent communication skills, I thrive in dynamic environments. I am passionate about leveraging technology to improve processes and drive efficiency, always seeking opportunities for professional growth and development.

Experience

Work history, roles, and key accomplishments

Current

Technical Specialist

Current

HCL Technologies

Apr 2022 - Present (3 years 1 month)

Provided L3 SME support on Workspace, addressing application-based issues and managing entitlements/groups. Identified and resolved latency issues, utilizing in-house tools for profile and container resets.

ServiceNow Entitlement Management Splunk Service Now

Associate Consultant

Capgemini

Jun 2017 - Present (7 years 11 months)

Delivered L1/L2 infrastructure support, managing VMware, patching, backups, and Linux systems. Addressed security concerns, network configurations, and performed various generic IT administration tasks.

ServiceNow VMWare Patching Linux Backup Security Network Administration Office 365 Active Directory

Education

Degrees, certifications, and relevant coursework

D.Y. Patil's Ramrao Adik Institute of Technology, Mumbai University

Bachelor of Engineering, Computer Technology

Completed a Bachelor of Engineering in Computer Technology at D.Y. Patil's Ramrao Adik Institute of Technology, affiliated with Mumbai University. This program provided a foundational understanding of computer science and technology principles.