Open to opportunities

Chetan C P

@chetancp

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Experienced Talent Acquisition Operations Manager with a focus on HR analytics.

India

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What I'm looking for

I am looking for a role that values strategic HR initiatives and fosters a diverse workplace.

With 19 years of comprehensive experience in HR and Talent Acquisition operations, I have honed my expertise in streamlining recruitment processes and optimizing operational efficiency. My career is distinguished by a deep understanding of the end-to-end recruitment lifecycle, from sourcing and screening to onboarding and retention. I excel in designing and executing scalable recruitment frameworks that align with organizational goals and drive continuous improvement.

Throughout my career, I have demonstrated a strong ability to lead and mentor high-performing teams, fostering a culture of collaboration and excellence. My commitment to diversity and inclusion has been instrumental in creating equitable hiring practices and promoting a diverse workforce. I am adept at managing complex recruitment projects, ensuring compliance with industry regulations, and building strong relationships with internal and external stakeholders.

My strategic vision, coupled with exceptional communication and problem-solving skills, enables me to deliver innovative solutions that support the long-term success of the organization. I have successfully led initiatives that resulted in significant cost savings and improved hiring outcomes, showcasing my ability to leverage data analytics and technology solutions effectively.

Experience

Work history, roles, and key accomplishments

Current

Talent Acquisition Operations Manager

Current

IQVIA

Sep 2021 - Present (3 years 11 months)

Led a global internal hiring team of 16 recruiters and a South Asia Talent Acquisition Operations Team of 12 recruiter coordinators. Spearheaded process improvement and tool implementation projects, collaborating with the BPM team to maintain updated process documents and manage vendors.

Recruitment Operations Process Improvement Vendor Management Recruitment

Talent Acquisition Ops Lead - Greater Asia Region

Intel Corporation

Dec 2015 - Present (9 years 8 months)

Managed various Talent Acquisition programs and projects across the Greater Asia region, providing consulting support on recruitment processes, tools, and audits. Designed and implemented hiring strategies, overseeing staffing processes and tools to ensure adherence to Intel's hiring policies.

Talent Acquisition Program Management Project Management Recruitment RPO Management

Business Analyst

Cisco

Sep 2009 - Present (15 years 11 months)

Managed a team of 5 supporting Staffing and HR Operations teams in the Greater Asia region and Emerging Markets for reporting, process reengineering, and tool implementation. Provided consulting support on staffing and hiring processes, and acted as a functional lead in tool implementation projects, liaising between IT and HR teams.

Business Analysis Reengineering HR Operations Reporting Consulting

Quality Auditor in Cisco HRC

Infosys BPO

Dec 2005 - Present (19 years 8 months)

Provided feedback to agents and performed case auditing, interacting with SMEs, TLs, and Operation Managers to improve processes. Proactively engaged with clients and specialists regarding process improvement, analyzing errors using Pareto and Fishbone analysis.

Auditing Process Improvement Root Cause Analysis Data Analysis Reporting