Open to opportunities

Cherlyne Collado

@cherlynecollado

Message

Virtual assistant specializing in real estate and legal support.

Philippines

Message

What I'm looking for

I seek a remote role supporting real estate or legal teams with transaction coordination, lead generation, CRM management, and confidential administrative tasks.

I am a detail-oriented virtual assistant with extensive experience supporting real estate and legal professionals, managing transactions, client intake, and confidential case files. I bring strong organization, CRM management, and HIPAA-compliance awareness to every role.

Across roles as a real estate executive assistant, administrative legal VA, customer service representative, telemarketer, and acquisition VA, I have managed property listings, drafted contracts, coordinated court dates, conducted market research, and maintained accurate databases using MLS, Zillow, Redfin, and Notion.

I deliver workflow-driven support that emphasizes confidentiality, timely follow-up, and measurable results—exceeding performance metrics, improving lead pipelines, and producing clear reports to help teams close deals and manage caseloads effectively.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Independent Contractor

Jun 2016 - Present (9 years 7 months)

Provided real estate and legal virtual assistance including transaction coordination, contract drafting, client intake, and confidential case file management, improving workflow efficiency and lead follow-up consistency.

Contract Drafting Legal Case Management Lead Generation Scheduling Confidentiality

Acquisition VA

Independent Contractor

Jun 2024 - Mar 2025 (9 months)

Identified and qualified motivated seller leads via outbound outreach, conducted property research (Zillow/Redfin), maintained MLS and CRM records, and reported on lead pipeline and deal status.

Lead Qualification Property Research Redfin CRM Notion Reporting

Telemarketer

SixEleven Global Services and Solutions

Oct 2022 - Feb 2024 (1 year 4 months)

Handled inbound calls, resolved customer inquiries, and met/exceeded daily metrics for call quotas, lead conversions, and quality assurance while producing detailed activity reports.

Inbound Calls Lead Conversion Performance Metrics Reporting Multitasking Customer Service

Administrative Virtual Assistant

Independent Contractor

Dec 2020 - Aug 2022 (1 year 8 months)

Handled client intake, scheduled consultations, coordinated court dates, and assisted in preparing legal documents while maintaining confidential client files and ensuring privacy compliance.

Scheduling Confidentiality

Real Estate Executive Assistant

Independent Contractor

Jun 2016 - Sep 2020 (4 years 3 months)

Managed property listings, client communications, contract preparation, market research and lead generation via MLS, maintaining accurate transaction documentation and supporting broker operations.

Property Research Lead Generation Calendar Management Documentation

Customer Service Representative

IBEX

May 2014 - Apr 2016 (1 year 11 months)

Managed customer inquiries and resolved billing and technical issues via calls, consistently exceeding call volume and satisfaction targets and driving customer retention.

Customer Support Quality Assurance Reporting Multitasking