Chenise Medina

Greeted and registered patients, managed phone calls, provided non-clinical discharge navigation, and scheduled appointments for physician visits, imaging, and lab services. Handled insurance forms, transcribed orders, collected co-pays, reconciled cash drawers, conducted confirmation calls, and improved scheduling efficiency by 20% while maintaining regulatory compliance.

Processed and maintained medical records using HBOC, Hyland, and Cerner Project Cares. Verified and updated patient and provider information via calls, scanning, and internet research, maintained spreadsheets, and streamlined record-handling data management for accuracy and timely updates.

Facilitated daily activities and outings for seniors and coordinated transportation and meal service to support a welcoming environment. Managed scheduling for medical appointments, handled administrative tasks, and improved operational efficiency through streamlined appointment scheduling.

Performed electrocardiogram (EKG) tests and monitored patient vital signs with adherence to medical protocols. Managed patient check-out and front desk operations, supported the cardiologist with clinical and administrative tasks, and completed end-of-day closing procedures.

Provided direct patient care by taking vital signs, performing ECGs, and conducting phlebotomy while supporting nursing staff to ensure patient comfort and safety. Administered vital signs for 50+ patients daily, completed ECGs with 98% accuracy, and performed phlebotomy with specimen integrity in mind.

Completed a GED (high school equivalency) program in 2017.