Open to opportunities

Tatenda Mapiye

@tatendamapiye

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Goal-oriented IT professional with dispatch and customer-care experience in delivery operations.

Zimbabwe

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What I'm looking for

I seek a role in operations or logistics where I can combine IT skills, customer-care experience, and training abilities to improve delivery performance and team capabilities.

I am a hardworking, goal-oriented IT professional with a Higher National Diploma in Applied Information Technology for Software Engineering from the University of Zimbabwe.

I have practical experience as a dispatch hand at Simbisa Brands (Dial A Delivery), where I managed orders, tracked drivers, monitored timelines, and provided on-call customer care.

I trained drivers and call-center agents on customer care, delivery applications, IT equipment usage, product handling, health, safety, and personal grooming, and I regularly applied data analysis and data manipulation to improve operations.

I communicate fluently in English, Shona, and Ndebele, and I bring strong attention to detail, multitasking ability, teamwork, coaching experience, and a disciplined, customer-focused work ethic.

Experience

Work history, roles, and key accomplishments

Dispatch Hand (Call Center)

Simbisa Brands

Jan 2022 - Jan 2026 (4 years)

Managed delivery operations by monitoring timelines, tracking drivers, and providing on-call customer support; trained drivers and call center agents on customer care, delivery apps, IT equipment, and safety procedures.

Order Management Customer Support Training IT Equipment Usage Health & Safety Time Management