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Chemutai Millie

@chemutaimillie

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Results-driven Virtual Assistant with expertise in administrative support.

Uganda

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What I'm looking for

I am seeking a role that allows me to deliver exceptional remote administrative support while driving productivity and client satisfaction in a collaborative environment.

I am a highly organized and results-driven Virtual Assistant with over 2 years of executive support experience and more than 4 years in customer service. I have a proven track record of leveraging industry-standard tools such as Google Workspace, Microsoft Office Suite, Asana, Trello, and ClickUp to streamline operations. My efforts have led to a significant reduction in email backlog by 40% and the successful coordination of over 50 meetings each month.

In my current role as an Administrative Assistant at Heypex Global Company Limited, I orchestrate daily calendar management for the CEO and senior leadership, improving on-time attendance by 25%. I also execute comprehensive web research, compile competitor reports, and automate email triage workflows, which have reduced research time by 35%. My proactive vendor management has achieved cost savings of 15% for cross-regional teams, showcasing my ability to drive productivity and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Heypex Global Company Limited

Jan 2022 - Present (3 years 5 months)

Orchestrated daily calendar management for CEO and senior leadership, scheduling 50+ virtual and in-person meetings monthly, improving on-time attendance by 25%. Automated email triage workflows using labels and filters, slashing inbox volume by 40%.

Google Workspace Microsoft Office Suite Asana Trello ClickUp Calendar Management Project Management Data Entry Vendor Management

Customer Service Representative

Belton Company Limited

May 2018 - Nov 2021 (3 years 6 months)

Delivered high-quality support via phone, email, and live chat, resolving an average of 80+ tickets per week with a 95% customer satisfaction rating. Utilized Zendesk and Intercom to update and maintain 5,000+ customer records, ensuring 99% data accuracy and timely follow-ups.

Zendesk Intercom Customer Service Communication Problem Solving Data Entry Training Mentoring

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Assistant

Completed a certificate program in virtual assistant skills, focusing on administrative support, project management, and digital tools. Acquired expertise in streamlining operations and providing remote assistance.

Ndejje University

Bachelor's degree, Human Resource Management

Studied human resource management, gaining knowledge in organizational behavior, recruitment, and employee relations. Developed skills in managing HR functions and supporting workforce development.