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Chelsi Hannah

@chelsihannah

Remote customer support specialist at Triton Undersea Adventures handling bookings, payments, and sensitive customer inquiries.

Belize

Message

What I'm looking for

I'm seeking a remote Customer Support Representative position.

At Triton Undersea Adventures, I handle inbound calls and emails about customer inquiries, bookings, order processing, and payment adjustments. I manage dedicated account operations independently and protect confidential customer information.

Previously, I supported customers at Triton Undersea Adventures and TOG Call Center with reservation, billing, account, service, and technical inquiries. I also maintained customer records, followed escalation guidelines, and processed payments and administrative documentation.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager / Lead Customer Support

Current

Triton Undersea Adventures

Jan 2021 - Present (5 years 9 months)

Managed dedicated account operations with complete autonomy, handling all inbound calls and emails, resolving complaints, and protecting customer confidentiality.

Customer Support Operations Management Inbound Calls Email Support Conflict Resolution Confidentiality Scheduling

Receptionist & Customer Care Representative

Triton Undersea Adventures

Jul 2020 - Jan 2021 (6 months)

Operated a multi-line telephone system and managed email support queues for inbound reservation and product inquiries, processing payments and maintaining documentation.

Multi Line Phone Systems Email Support Payment Processing Documentation Customer Service

Inbound Customer Service Representative

TOG Call Center

Jan 2018 - Mar 2020 (2 years 2 months)

Handled high-volume inbound calls for billing, account management, and service inquiries, maintaining accurate documentation and meeting quality targets.

Inbound Calls Billing Support Account Management Communication Skills Escalation Handling