Looking for a job

Chelsea Ignacio

@chelseaignacio

Practice Manager at Archway Aesthetics, using KPI dashboards and performance analysis to improve guest retention and revenue.

United States

Message

At Archway Aesthetics, I lead daily practice operations and partner with ownership on revenue growth, guest retention, and business performance. I develop KPI dashboards and use performance analysis to identify opportunities for improvement.

At iGlow Aesthetics & Med Spa, I implemented QuickBooks Online Plus infrastructure and established financial reporting and COGS tracking. I also developed service pricing strategies and standardized operational workflows.

At NVS Group LLC (Novuskin, 4 Multi-State Locations), I directed operations across four locations and held multi-entity P&L accountability. I successfully launched three new medical spa locations and developed company-wide SOPs.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

Archway Aesthetics

Mar 2026 - Present (7 months)

Lead daily practice operations, partnering with ownership to drive revenue growth, guest retention, and business performance. Monitor KPIs, develop dashboards, and coach team members on operational best practices.

KPI Management Data Analysis Revenue Optimization Team Leadership Guest Retention Process Improvement

Operations Director Consultant

iGlow Aesthetics & Med Spa

Apr 2025 - Mar 2026 (11 months)

Implemented QuickBooks Online Plus infrastructure and developed pricing strategies for injectables, laser treatments, and esthetic services. Oversaw purchasing, inventory controls, and vendor negotiations to improve cost management.

Quickbooks Financial Reporting Pricing Strategy Inventory Management vendor negotiation Operational Workflows

Clinic Manager

New You Medical Weight Loss Clinic

Oct 2024 - Apr 2025 (6 months)

Managed budgeting, invoicing, billing, and operational financial oversight. Implemented workflow refinements to improve operational efficiency and patient satisfaction.

Budgeting Invoicing Billing Workflow Optimization Regulatory Compliance Marketing Support

Operations Director

NVS Group LLC

Jul 2019 - May 2024 (4 years 10 months)

Directed day-to-day operations across four locations, overseeing sales, staffing, compliance, inventory, and financial execution. Held multi-entity P&L accountability and successfully launched three new medical spa locations.