At SYM-TECH DEALER SERVICES, I developed an AI-powered content workflow using ChatGPT and Microsoft Copilot that cut course production time by nearly 30%. I also built the company’s first standardized national training program for F&I products, deployed across dealership networks in Canada.
I authored an ADDIE-based content development workflow that became the standard for eLearning and ILT production. I also delivered learning assets in multiple formats and managed LMS integration and learner tracking.
At Novo Management Consulting Pvt Ltd, I delivered instructional design projects for automotive OEM clients including Toyota, Lexus, Honda, Hyundai, Volkswagen, Mercedes-Benz, and Nissan. I designed blended learning programs and produced multimedia assets, some of which became permanent OEM training materials.
I managed a three-person design team while serving as the primary instructional designer, and built and facilitated Train-the-Trainer programs for dealership regions. My work spans automotive and F&I training across India and Canada.
