At We Are Happy Together (WAHT), I design end-to-end user experiences from discovery through high-fidelity prototypes, turning user needs into clear information architecture, navigation, and interface content. I create user flows and production-ready UI designs in Figma, applying accessibility and usability principles.
At BNY Mellon, I support complex workflows for regulated enterprise banking systems and analyze processes to identify opportunities for improvement. I also supervise and train client processing representatives, developing written guidance and process documentation used across client accounts.
In my UX projects, I redesigned enterprise financial workflows for the BNY Database Redesign and refreshed City Cycles’ bicycle rental booking flow. For City Cycles, user research and usability testing informed the redesign, which improved user satisfaction by 25% and accelerated stakeholder approval by 30%.
