Charlotte Knight

Manage and monitor safety-critical systems in the Channel Tunnel, coordinating bilingual maintenance teams across UK and France and executing emergency response actions with zero-failure focus.

Produced station footfall and accessibility reports for senior leadership using Excel and Power BI, led inductions for new signallers and co-created a regional Operations Diversity & Inclusion group to improve working conditions.

Conducted 2,000+ door-knock visits to identify neighbourhood issues, provided safety advice at events, and grew scheme engagement via social media content.

Led a site-wide safety culture improvement project at a large delivery station, designing multilingual surveys and interview pods to overcome language barriers and gather frontline feedback.

Delivered customer-focused service, maintained brand standards and handled back-office paperwork and cash reconciliation while supporting colleagues with calculations and computer tasks.

Completed a Level 5 qualification in Leadership and Management focused on resource management, procurement principles, and monitoring of resources.

Completed a Certificate in Railway Operations Management covering personal development, security and risk, and management skills on the railway.

Grade: First-class

Activities and societies: Hike Leader for Wayfarers Hiking Society; Community Warden (Guild of Students)

Earned a BA in Modern Languages with a first-class classification and a distinction in spoken French; dissertation examined nationalism in Russian-language blogs.

Grade: 80%

Exchange semester at Université Grenoble Alpes with final grade 80%, studying French social and economic law and Russian–French translation.

Grade: A*A*A

Completed A-levels in French, Economics and Chemistry achieving grades A*, A*, A.

Grade: 9 A* and 1 A

Completed GCSEs including Maths, English, Media and Psychology with results of nine A* and one A.