Charles Williams

Monitor enterprise building automation and HVAC systems across a large healthcare campus, triaging alarms through Niagara 4 and other controls platforms. Review live values and trends to isolate causes, coordinate field technicians, and maintain work-order documentation.

Completed scheduled window-cleaning assignments with attention to safe equipment handling, site protection, and final quality inspection. Worked independently in field environments, managing time and maintaining professional communication with customers.

Installed, tested, maintained, and troubleshot residential and commercial internet, video, and voice services using coax and Cat5e/Cat6 infrastructure. Diagnosed signal, wiring, equipment, Wi-Fi, and connectivity issues, and worked directly with customers to explain findings and set expectations.

Installed and troubleshot structured cabling, network hardware, telephony, switches, terminals, pin pads, time clocks, and Cradlepoint devices for business locations. Performed cable routing, hardware replacement, and onsite validation using work orders and schematics.

Diagnosed and completed service work across HVAC systems, appliances, doors, pool equipment, and general property systems. Performed preventive maintenance, responded to resident service requests, and documented completed work.

Currently preparing for CompTIA certification through independent study.

Completed Niagara 4 TCP Certification in 2026.

Grade: Honor Graduate

Earned Field Technician Progression Certificates as an Honor Graduate.

Completed high school education with a vocational focus.

Completed coursework in cybersecurity.