Open to opportunities

Nicholas Coyle

@nicholascoyle

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Experienced IT technician and wind turbine technician skilled in systems support.

United States

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What I'm looking for

I seek a hands-on technical role blending field maintenance and IT systems support where safety, collaboration, and opportunities to troubleshoot complex systems are prioritized.

I am an experienced IT technician turned wind turbine technician with a strong background in systems administration, helpdesk support, and field maintenance. I have repeatedly handled escalated technical issues, managed Active Directory and Azure/O365 environments, and performed hardware upgrades and migrations.

In my current remote role as a Wind Turbine Technician, I perform inspections, preventive maintenance, and mechanical, electrical, and hydraulic repairs while following OSHA and industry safety standards. Previously, I resolved level 2 helpdesk tickets, administered Microsoft Office and Adobe licensing, managed quarantined email and whitelisting rules, and provided remote critical support across diverse VPNs and remote access tools.

I deliver dependable technical solutions, document maintenance and support activities clearly, and collaborate with engineering teams to resolve complex problems. I seek roles where I can apply both hands-on field skills and deep IT expertise to improve system reliability and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Wind Turbine Technician

Current

Remote

Apr 2025 - Present (8 months)

Perform routine inspection and preventive maintenance on wind turbines, troubleshoot mechanical/electrical/hydraulic systems, and document repairs while ensuring OSHA-compliant climbing and safety procedures.

OSHA Remote Monitoring Environmental Compliance

IT Technician II

New York State Board of Elections

Mar 2023 - Dec 2023 (9 months)

Resolved level 2 helpdesk tickets, led Windows 10→11 upgrades and hardware replacements, and administered Active Directory, Adobe licensing, and remote access solutions to support statewide users.

Active Directory Cisco AnyConnect VMWare Office 365 Printer Troubleshooting

Critical Care Technician

TAG Solutions

Jun 2021 - Mar 2023 (1 year 9 months)

Administered Azure and O365 environments, managed quarantine emails and whitelisting, performed Active Directory synchronization, and provided remote VPN-based support for distributed users.

Azure AD Office 365 Active Directory Email Quarantine Management VPN Support (Meraki Cisco FortiClient)Ticketing Systems Printer Troubleshooting

Level II Computer Technician

Maximus

Jun 2020 - Oct 2020 (4 months)

Troubleshot escalated tickets, managed BitLocker and McAfee recovery, supported Amazon WorkSpaces and VMs, and monitored network issues using Lansweeper while collaborating with US-based remote users.

Bitlocker Amazon WorkSpaces Lansweeper Remote Support

Computer Technician

Nfrastructure

Oct 2018 - Jun 2020 (1 year 8 months)

Provided level 1 helpdesk support for New York State agencies, administered RSA, supported OSX and Windows, managed BitLocker and SCCM deployments, and created ServiceNow tickets.

Help Desk Support RSA MacOS Windows ServiceNow Bitlocker SCCM

Computer Technician

Zones / IBM

Oct 2018 - Jun 2020 (1 year 8 months)

Supported enterprise clients with desktop support, Active Directory account management, SCCM deployments, and virtual collaboration tools for a large application environment.

Desktop Support Active Directory SCCM Virtualization Teams Application Support Bitlocker

Computer Technician

KeyBank

Jun 2017 - Oct 2018 (1 year 4 months)

Supported Windows migrations and provided help desk support for 900+ applications, managed Active Directory accounts, SCCM deployments, and virtual collaboration tools.

Help Desk Support Active Directory SCCM Bitlocker Virtualization Application Support

Desktop Support I

Accustaff

Jan 2014 - Dec 2016 (2 years 11 months)

Provided desktop support to New York State Department of Health, handling user issues, account management, and routine IT troubleshooting across Windows environments.

Desktop Support User Support Account Management Ticketing Systems

Laboratory Assistant

Central Michigan University

Jun 2016 - Aug 2016 (2 months)

Assisted laboratory operations and experiments during summer session, supporting sample preparation and data collection for research activities.

Data Collection Laboratory Safety

Houseman

Hilton Hotels

Jan 2012 - Dec 2013 (1 year 11 months)

Performed housekeeping and support tasks to maintain guest rooms and public areas, ensuring hospitality standards and timely turnover.

Housekeeping Facility Maintenance Time Management Teamwork

IT Support and Installation

Self-Employed

Jan 2009 - Dec 2012 (3 years 11 months)

Provided IT support and installation services for small clients, including hardware setup, software installation, and basic networking from 2009–2012.

Setup client support Troubleshooting