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Charles NewmanCN
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Charles Newman

@charlesnewman

Programme Delivery Leader at Hopman Chaiss who cut HMPO follow-up times by 50% through serverless cloud migration.

United Kingdom
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At Hopman Chaiss, I advise and deliver technology transformation across global enterprise, public sector and regulated environments. I work with senior leaders to shape strategy, establish governance and turn complex priorities into execution.

At HMPO, I led the migration of national passport data to a serverless architecture, reducing post-application follow-up times by 50% and achieving 95% user satisfaction. At Nuclear Waste Services, I delivered a cloud VDI environment that avoided an estimated £1M in specialist hardware procurement costs.

Most recently, at C. Hoare & Co., I partnered with the Technology & Transformation leadership team to recover and reset an Identity & Access Management programme. I established governance and delivery structures, and supported a proof of concept integrating Jira Service Management, Power Automate, Azure Hybrid Worker, Active Directory and Entra ID.

Experience

Work history, roles, and key accomplishments

Hopman Chaiss logoHC
Current

Programme Delivery (Technology Transformation, TOM & Advisory)

Jan 2019 - Present (7 years 9 months)

Advisory and programme delivery consultant operating across global enterprise, public sector and regulated environments. Trusted by C-suite to navigate complex, high‑stakes change - providing strategic clarity, delivery structure and leadership across technology, operations and organisational design.

DHL Parcel UK - Cross Border Solutions
Partnered with senior leaders across the UK and Europe t

C. Hoare & Co. logoCC

Delivery Manager (Cyber, Technology & Transformation)

Sep 2025 - Apr 2026 (7 months)

Partnered with the the Technology & Transformation SLT to recover and reset a critical Identity & Access Management transformation at the UK's oldest private bank. Operating in a highly regulated, low-tolerance environment, this role combined strategic advisory work with hands-on delivery oversight across a complex, multi-team programme.

Strategic Partnering & Governance
Established governance, d

Nuclear Waste Services (Merger of LLWR & RWM) logoNR

IT Programme Delivery Manager

Jun 2024 - Jul 2025 (1 year 1 month)

Programme delivery and advisory role within a newly merged national organisation responsible for the long-term stewardship of the UK's nuclear waste. Operated at the intersection of strategy, governance and delivery - introducing enterprise planning disciplines and driving cross-portfolio coherence across a complex, regulated environment.

Enterprise Planning & Strategic Governance
Introduced OKR-

Be the Business logoBB

Advisory Board Member

Nov 2023 - May 2024 (6 months)

Supporting UK SMEs to boost productivity through strategic advisory boards
Advisory Leadership: Provided strategic guidance and constructive challenge to SME boards
Growth Enablement: Helped shape governance frameworks to drive innovation and efficiency
SME Advocacy: Championed best practices for UK small and medium enterprises

Kainos logoKA

Delivery Manager (Public Sector Digital Services)

Oct 2021 - Apr 2024 (2 years 6 months)

Senior delivery and advisory role across three major public sector digital programmes, operating within a complex multi-supplier, multi-agency environment. Combined hands-on programme leadership with strategic stakeholder engagement, outcome-based planning and governance across HMPO, DVSA and DEFRA.

HM Passport Office - Passport Data Services
Led cloud migration of national passport data to a ser

Eurostar logoEU

Lead Business Systems Manager & Programme Manager (Digitalisation of Operations)

Jun 2018 - Dec 2018 (6 months)

Operational Digitalization Programme
Systems Modernisation: Upgraded critical rail operation systems pre-Brexit
Team Leadership: Directed a cross-functional delivery team

Financial Ombudsman Service logoFS

Business Change Project Manager (GDPR)

Jan 2018 - May 2018 (4 months)

Programme Startup: Built compliance framework from scratch within 8 weeks
Funding Secured: Won £200K budget via business case development

Network Rail logoNR

Project Manager (Change) & Lead Business Change Manager

Oct 2012 - Dec 2017 (5 years 2 months)

Lead Business Change Manager (2016-2017)
Implemented AI-powered track inspection (30% reduction in manual checks)
Designed training adopted by 500+ staff via "lunch & learn" programme

Project Manager - Change (2012-2016)
Delivered £8.3M savings through ClickRoster workforce software rollout
Reduced roster approval times from 72 → 24 hours

OT

Project Manager

Oxford University Hospitals NHS Trust

Mar 2009 - Oct 2012 (3 years 7 months)

Integrated ICE patient records across 4 hospital sites (1.2M patients served)
Led 3 middleware projects improving clinical data flows

TL

Business Analyst

Total UK Ltd

Feb 2008 - Feb 2009 (1 year)

Business Analyst on the Buncefield Remediation project working with engineering teams and supply chain on clean-up activities, soil remediation and insurance claims.

ER

Building foundational skills in data, sales, and commercial operations

Early Career Roles

Jul 2004 - Feb 2008 (3 years 7 months)

Data Analyst | Mercedes-Benz of Milton Keynes | Nov 2007 - Feb 2008

Commercial Officer | Enterprise Communication Ltd | Jun 2007 - Nov 2007

Accounts Administrator | Christian Salvesen (Now Norbert Dentressangle) | Jul 2005 - May 2007

Sales Executive | Merchants Contact Centres | Sep 2005 - Mar 2006

Business Researcher | Aylesbury Vale Enterprise Hub | Jul 2004 - Dec 2004

Education

Degrees, certifications, and relevant coursework

PI

Project Management Institute

Project Management Professional (PMP)

Jul 2026 · Expires Jul 2029

SA

Scrum Alliance

Certified Scrum Product Owner (CSPO)

Feb 2020 · Expired Feb 2026

SA

Scrum Alliance

Certified Scrum Master

Mar 2019 · Expired Feb 2026

AM

Association for Project Management

Certified Project Management Associate - IPMA Level D

Nov 2014

AI

APMG International

Managing Successful Programmes - Foundation

Aug 2011

AG

APM Group

Prince2 Registered Practitioner

Oct 2008 · Expired Oct 2013

UB

University of Buckingham

MSc, Service Management

2004 - 2005

CC

Central University College

Bsc, Management Studies

1998 - 2002

Tech stack

Software and tools used professionally

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