Jayne Bailey

Served as deputy to the CTO, providing senior delivery, governance and escalation leadership across strategic programmes and operational transformation activity. Led delivery and PMO with planning discipline, executive reporting, capacity planning and accountability for service-led programmes and supplier performance.

Provided advisory support, delivery oversight and governance assurance across technology initiatives. Improved planning visibility, stakeholder alignment and operational discipline.

Provided independent consultancy delivering transformation, governance and delivery support across operational and technology environments. Supported client engagements involving delivery leadership, stakeholder management, operational change and performance-focused improvement.

Provided senior delivery and governance leadership across transformation and digitalisation in a regulated utilities environment. Managed a technology delivery pillar, introduced governance disciplines (sprint planning, RAID and capacity awareness) and led service transition and business readiness.

Delivered transition governance and delivery assurance across complex water-sector supplier and client environments. Designed stop/start plans, maintained critical path and rollback readiness, chaired stakeholder working groups and ensured handover quality through post-go-live support controls.

Improved governance maturity, delivery quality and operational consistency across healthcare technology platform teams. Led programme delivery and managed a large global function, supporting platform transformation and the One Tunstall Platform using microservices, Azure DevOps and IoT.

Led enterprise-scale software and product delivery across regulated credit, fraud, insurance and consumer information domains. Built transformation strategy and technical governance to improve agile maturity, quality and time to market, and supported senior stakeholder escalation and delivery roadmaps.

Acted as deputy to IT leadership and trusted advisor to public-sector clients across politically sensitive local authority transformation programmes. Led transformation oversight, developed PMO capability and delivery controls, and managed third-party and supplier engagement to support turnaround of a dissatisfied client relationship.

Led programme delivery across banking, wealth and financial services engagements including delivery recovery and dispute resolution. Established PMO/client PMO, delivery standards and reporting discipline, and supported migration strategies, RFP responses and board-level delivery strategy.

Built and scaled a professional services capability supporting education and government-backed transformation initiatives. Led infrastructure consolidation and implemented programme control/PMO governance (utilisation, capacity, time recording and MI), including transition to managed services and management of delivery pipelines.

Led programme delivery, migration standards and project support office setup across financial services engagements. Managed risk/change/issue control and supported client strategy through delivery governance.

Executive board-level software development and professional services leader with P&L responsibility and delivery performance accountability. Led project/programme support visibility through MI and risk/issue/change registers, managed client accounts and led outsourcing/vendor and resourcing activities to maintain delivery performance.

Completed the Cranfield Financial Management Programme to build financial management knowledge for business leadership.

Activities and societies: Additional training listed: PRINCE2 Project Management & Planning/Control; Managing Agile Software Development; TOGAF Fundamentals; Big Data Fundamentals; Lean & Six Sigma Fundamentals; Leadership/Coaching/Mentoring; Presentation/Facilitation; Business Analysis & Systems Analysis.

Completed the Cranfield General Management Programme, covering core general management skills.