Charles McPherson
@charlesmcpherson
I build healthcare operations and compliance systems, leading quality assurance and organizational development for better outcomes.
United StatesWhat I'm looking for
I have 18+ years building documentation, audit, and training systems that hold up under scrutiny across federal, state, county, and funding-source environments, including the Federal Bureau of Prisons, Federal Probation, Medicare, Medicaid, and ADAMHS and Mental Health Boards. I’m known for integrating behavioral health and clinical services with quality assurance, compliance requirements, technology infrastructure, workforce development, and executive administration into sustainable systems that reduce risk and strengthen performance.
As Founder and Executive Director of McPherson Global Ministries LLC, I apply the same operations discipline across governance, curriculum and training architecture, documentation systems, and program development for a multidisciplinary coaching, publishing, training, and ministry organization. I’ve delivered measurable results—like a 98% successful audit outcome rate and successful multi-term contract performance—by rebuilding records-management workflows, implementing corrective action planning, and creating AI governance frameworks and workflow systems that improve outcomes and accountability.
Experience
Work history, roles, and key accomplishments
Founder & Executive Director
McPherson Global Ministries LLC
Jan 2018 - Present (8 years 5 months)
Founded and led a multidisciplinary coaching, publishing, training, consulting, and ministry organization by building end-to-end intake, assessment, client management, and documentation systems. Authored 1,000+ pages of curriculum and developed AI governance frameworks to improve organizational efficiency and content/research workflows.
Quality Assurance Manager
Stella Maris, Inc.
Jan 2010 - Jan 2018 (8 years)
Directed quality assurance and compliance via chart audits, documentation review, corrective action planning, and performance improvement, achieving a 98% successful audit outcome rate across federal, state, county, and funding-source reviews. Supervised teams up to 30, trained 50–75 staff on documentation and quality improvement, and implemented Sigmund EHR to support workflows and end-user suppo
Chief Executive Administrator
Prelude Recovery, Inc.
Jan 2006 - Jan 2010 (4 years)
Provided executive administration and compliance support for a behavioral health and addiction recovery environment, including operational documentation, reporting, records management, and confidentiality workflows. Supported contract efforts contributing to consecutive Federal Bureau of Prisons TDAT and Pretrial Services renewals (2005–2016) and supported Federal Probation and board program opera
Counselor Intern
Key Decisions / Positive Choices
Jan 2006 - Jan 2008 (2 years)
Supported counselor internship services including intake support, documentation and records management, and client/treatment support within an addiction recovery environment. Built foundational experience in healthcare documentation systems and behavioral health service delivery operations.
Clerical Assistant
Cuyahoga Community College
Jan 2005 - Jan 2008 (3 years)
Provided administrative and clerical operations support including office documentation and records management, with a focus on customer service. Maintained organizational office documentation processes and supported day-to-day administrative workflows.
Assistant Manager
Burger King / Carrols Corporation
Jan 2004 - Jan 2006 (2 years)
Supervised restaurant operations across customer service, staffing, inventory management, and operational workflow. Ensured consistent execution of day-to-day operations through team coordination and process oversight.
Administrative Office Assistant
Ohio Central School System
Jan 2000 - Jan 2003 (3 years)
Supported administrative office operations and records management while also delivering graphic design services. Contributed to office documentation workflows and completed training related to administrative office technology and commercial/graphic arts.
Customer Service Representative
Electronic Merchant Systems
Jan 2004 - Present (22 years 5 months)
Provided customer service and support for merchant processing systems. Helped troubleshoot and resolve customer issues related to merchant processing support.
Education
Degrees, certifications, and relevant coursework
Elbon Solutions College of Ministry
Honorary Doctor of Divinity (D.Div.), Divinity
Honorary Doctor of Divinity (D.Div.) from Elbon Solutions College of Ministry.
AACC Light University
Professional Mental Health Coaching Program, Professional Mental Health Coaching
Professional Mental Health Coaching Program from AACC Light University.
AACC Light University
Sexual Addiction Recovery Coach & Specialist, Sexual Addiction Recovery Coaching
Training to become a Sexual Addiction Recovery Coach & Specialist, including continuing education hours.
Cuyahoga Community College
Associate of Applied Science (A.A.S.), Human Services
Associate of Applied Science (A.A.S.) in Human Services from Cuyahoga Community College.
Cuyahoga Community College
General Educational Development (GED), General Education
General Educational Development (GED) credential earned through Cuyahoga Community College.
Art Institute of Pittsburgh
Certification, Interior Design
Interior Design certification from the Art Institute of Pittsburgh.
Ohio Central School System
Certification, Commercial & Graphic Art
Commercial & Graphic Art certification from Ohio Central School System.
Ohio Central School System
Certification, Administrative Office Technology
Administrative Office Technology certification from Ohio Central School System.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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