Hyasmin Hazel Mendez
@hyasminhazelmendez
Logistics and Sales Support Specialist at Microsourcing Inc. / Bluemouth Interactive, managing orders across retail platforms.
PhilippinesWhat I'm looking for
At Microsourcing Inc. / Bluemouth Interactive, I manage B2C and dropship orders through MYOBA, Shopify, Amazon Seller and Vendor Central. I also coordinate dispatch and delivery with 3PL providers and retailers.
I generate and analyze dispatch and sell-through reports, and coordinate pricing accuracy across retail platforms.
At ZALORA Philippines / THE ICONIC, I handled order processing, purchase order adjustments and vendor coordination as a Category Management – Senior Executive. I also supported team operations and collaborated with the AU Fashion Buying Team on beauty strategies, promotions and pricing plans.
Earlier, I supported customers at ZALORA Philippines / THE ICONIC and Accenture, Inc., handling order issues, escalations, billing and promotional queries. At Mekeni Food Corporation, I conducted line inspections against GMP and HACCP standards and prepared daily QA reports.
Experience
Work history, roles, and key accomplishments
Logistics and Sales Support Specialist
Microsourcing Inc. / Bluemouth Interactive (AU Account)
Jun 2024 - Present (2 years 5 months)
Manage B2C/Dropship orders via MYOBA, Shopify, Amazon Seller & Vendor Central, including sales order creation and tracking updates. Coordinate with 3PL providers and retailers to ensure timely dispatch and delivery, and generate dispatch and sell-through reports.
Category Management – Senior Executive
ZALORA Philippines / THE ICONIC
May 2023 - Jun 2024 (1 year 1 month)
Supported team operations including time-off approvals, issue escalations, and coaching. Handled administrative tasks such as order processing, purchase order adjustments, and vendor coordination, and collaborated with stakeholders on strategies, promotions, and pricing plans.
Customer Service Representative
ZALORA Philippines / THE ICONIC
Sep 2020 - May 2023 (2 years 8 months)
Provided customer support via chat and email for an Australian client account. Managed order-related issues including returns, refunds, replacements, and faulty products, and resolved Tier 2 escalations.
Assisted customers with billing, contracts, and promotional queries. Conducted outbound calls to promote services and support sales growth.
Quality Assurance Analyst
Mekeni Food Corporation
Apr 2019 - Sep 2019 (5 months)
Conducted line inspections to ensure compliance with GMP and HACCP standards. Performed thermometer calibration and prepared daily QA reports.
Education
Degrees, certifications, and relevant coursework
Adamson University
Bachelor of Science, Biology
2012 - 2019
Pursued a Bachelor of Science in Biology at Adamson University from 2012 to 2019.
National Museum – Botany Division
Training, Botany
2016 - 2016
Completed training at the National Museum – Botany Division in 2016.
UP Museum of Natural History
Short Course, Natural History
2016 - 2016
Completed a short course at the UP Museum of Natural History in 2016.
Holy Child Catholic School
High School Diploma, General Studies
2008 - 2012
Completed high school education at Holy Child Catholic School from 2008 to 2012.
Holy Child Catholic School
Grade School Diploma, General Studies
2002 - 2008
Completed grade school education at Holy Child Catholic School from 2002 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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