Open to opportunities

CHARLES ENEOJOH

@charleseneojoh

Data-focused ICT professional and IT support specialist skilled in compliance, customer relations, and recovery operations.

Nigeria

Message

What I'm looking for

I’m looking to leverage my data quality, IT support, and customer-relations experience to help your organization in Abuja—ensuring compliant data handling, resolving issues professionally, and supporting mission delivery with accuracy and empathy.

I’m a highly driven Information and Communication Technology graduate with extensive experience in data analysis, supervisory roles, and customer relations management. I bring a strong focus on data quality assurance, regulatory compliance, and safeguarding information to prevent breaches and ensure safe transfer to third parties.

In my recent role as a Loan Recovery Officer, I negotiated and created manageable payment plans, maintained detailed records of recovery actions, and ensured recovery efforts strictly followed regulatory rules and laws. Previously, as a Customer Relation Manager, I investigated historical data to resolve registration failures and damaged records, mediated disputes, and managed sensitive processes including SIM card retrieval and tracking.

I also support teams through IT and documentation work—analyzing system issues, managing configurations, resolving troubleshooting requests, and maintaining an updated ticketing system. With my B. Tech in Information and Communication Technology (Media), I’m ready to combine accuracy, communication, and de-escalation to contribute to your mission in Abuja.

Experience

Work history, roles, and key accomplishments

Current

Loan Recovery Officer

Current

Finnew Fintech Ltd

Jan 2024 - Present (2 years 5 months)

Negotiated and created manageable payment plans for clients while maintaining detailed records of recovery actions and client interactions. Ensured all recovery efforts complied with applicable regulatory rules and laws and reported progress with suggested improvements.

Debt Recovery Payment Plan Management Regulatory Compliance Case Documentation Customer Relations

Customer Relation Manager

Dani-j Worldwide Limited

Jan 2020 - Jan 2024 (4 years)

Investigated historical data to resolve registration failures and damaged records, improving data integrity for customer outcomes. Mediated disputes between customers and staff, and managed sensitive SIM card retrieval and tracking while providing technical assistance for software installation and troubleshooting.

Customer Relations Data Integrity SIM Card Retrieval Technical Support Technical Troubleshooting

IT Support Officer

ChamsCity

Jan 2019 - Jan 2019 (0 months)

Analyzed and resolved computer system problems by managing configurations, settings, and permissions. Supported onboarding by generating new hire sign-ins, updated and installed drivers and software, and maintained a ticketing system by logging service requests.

IT Support System Troubleshooting User Access Management Configuration Management Onboarding & Support Ticketing Systems

Data Quality Assurance

Chams Plc

Jan 2018 - Jan 2018 (0 months)

Performed comprehensive data entry, sorting, and capturing, validating data processing to ensure accuracy for client delivery. Implemented measures to prevent data linkage and security breaches to support safe and compliant data handling.

Data Entry Data Validation Data Sorting Data Quality Assurance Information Security Compliance Support Data Linkage

Ticketing and Booking Officer

Chisco Transport and Logistics

Handled accurate booking and travel arrangement planning for passengers while calculating expenses and managing ticket sales. Delivered customer service by confirming reservations and ensuring passengers received correct travel details.

Travel Booking Ticket Sales Customer Service Data Entry